Edgar Avila

• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Led the strategic planning process to define business goals and ensure alignment across all departments.
• Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
• Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
• Created and monitored promotional approaches to increase sales and profit levels.
• Ensured compliance with industry regulations while maintaining ethical business practices at all times.

• Global Operation with locations in Bulgaria, Greece, the UK, the US, and Mexico
• Marketing, Sales Proficiency, Development, and Implementation for Global Markets building and sustaining commercial capability
• Software Development
• Digital Marketing and Marketing Director for IT.
• Worked closely with management teams to be collaborative, plan, develop, and execute technical strategies aligned with the client's vision.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support and network operations.
• Communicated regularly with customers concerning data exchange and technology integration.
• Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
• Played a key role in ongoing network design, reevaluation, and optimization to keep pace with company growth.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

• Campus President
• Legal Rep Tecmilenio Morelos
• Administration/Operation Infrastructure Planning (Investments, Maintenance), Legal, Finance (25 musd Budget, Remanent, Past Due Portfolio Scholarships, etc…)
• Higher Academic Administration/ Operation/ Planning Executive programs, masters, and Certifications
• Administration/ Operation/ Planning of strategic uptake for new students in Morelos, Guerrero, and Mexico City
• Marketing and Sales Strategies Development and Implementation for Campus
• 2-digit annual growth, 120 KPIs annual and semester goals.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Led the development of a comprehensive business plan to maximize profitability and company performance.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
• Devised and implemented innovative marketing campaigns to promote products and services.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring, and training of team members.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supervised the creation of exciting merchandise displays to catch the attention of store customers.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Monitored office workflow and administrative processes to keep operations running smoothly.

• Americas Regional Head Director for IT Mainframe/Mini infrastructure, Branch offices service, ATM, and communications of America
• Banking Services Administration and Operation
• Migrations and Centralization of Banking between Countries
• Infrastructure Administration/Implementation/Operation/Planning of all Banking IT Infrastructure for the Americas
• Budget Administration (10+ MUSD budget and Finance administration/operation for the Americas)
• Software Development
• Technical Support
• Consulting.
• Visited sites periodically to view service levels and adherence to global service standards.
• Attended weekly meetings to discuss and optimize strategies.
• Reviewed financial reports to identify potential issues, cost-saving opportunities, and significant departures from budget.
• Represented the company at various national and global events.
• Produced reports per week to analyze job performance against team goals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Defined clear targets and objectives and communicated to other team members.