Edgar Barajas
Guadalajara
Summary
- Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 1 year of progressive IT experience.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Mainframe Production Support Executive
Tata Consultancy Services
08.2023 - Current
- Identified opportunities to modify software to avoid future problems and promote continuous improvement.
- Evaluated and implemented enhancement design solutions to improve cost, quality and performance of software applications.
- Developed and executed complex system test plans to support quality.
- Collaborated with business lines to understand business requirements and participate in development for SDLC documentation.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Partnered with technical leaders to align solutions with strategy and standards.
- Applied business and technical knowledge to provide quality solutions for business and enterprise software needs.
Mainframe Service Request Engineer
Tata Consultancy Services
06.2022 - 05.2023
- Resolved request tickets delivered by Morgan Stanley in time, following the protocol and applying shown by the team
- Performed acceptance testing in files created, changed and transmitted in order to maintain high quality in the work
- Adhered to team schedule in order to maintain excellent communication and workflow
- Adhered to Daily Scrum Meetings in order to report advances in work and to get feedback on work done so far
- Showed disposition to learn and improve skills in JCL and Cobol Languages
- Fast learned the use of tool and mainframe command and kindly shared skills learned with other partners.
- Identified opportunities to modify software to avoid future problems and promote continuous improvement.
- Evaluated and implemented enhancement design solutions to improve cost, quality and performance of software applications.
- Developed and executed complex system test plans to support quality.
Phone Agent
Teleperformance
01.2022 - 04.2022
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports
- Assisted customers by answering questions and responding to inquiries
- Responded to customer calls and emails to answer questions about products and services
- Processed debit and credit card and electronic check payments
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
Electronics Technician
Grupo Areba
06.2016 - 01.2020
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments
- Improved production by studying and applying build and test applications
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints
- Educated equipment operators on proper use of equipment
- Delivered professional persona and attitude when dealing with unhappy or irate individuals
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universidad De Guadalajara
Guadalajara, Jalisco11.2023
Skills
- Performance Monitoring and Optimization
- Disaster Recovery
- User Support
- Technical Troubleshooting
- Software Components and Libraries
- Teamwork and Collaboration
- Agile/Scrum Methodology
- Software Testing and Validation
- Analytical Thinking and Problem Solving
- Error Identification and Correction
- Time Management and Organization
- Root Cause Analysis
Additional Information
I am able to easily get used to work with new equipment, tools, environments.
Hobbies and Interests
- Hardware and software design
- Internet of Things
- User friendly interfaces
Timeline
Mainframe Production Support Executive
Tata Consultancy Services
08.2023 - Current
Mainframe Service Request Engineer
Tata Consultancy Services
06.2022 - 05.2023
Phone Agent
Teleperformance
01.2022 - 04.2022
Electronics Technician
Grupo Areba
06.2016 - 01.2020
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universidad De Guadalajara
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