Edgar Barcenas
Alamo, TX
Summary
Reliable employee, skilled in customer service and conflict resolution. Proven ability to enhance passenger experience and ensure safety through effective communication and attention to detail. Recognized for maintaining high standards of service and operational efficiency, consistently resolving issues to exceed expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Air
Irving
07.2022 - 07.2024
- Ensured passenger safety through comprehensive pre-flight safety demonstrations.
- Conducted pre-flight safety briefings and demonstrations for passengers.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Ensured compliance with safety regulations and emergency procedures.
- Conducted emergency equipment checks and maintained readiness for emergencies.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Managed in-flight service by distributing food and beverages to passengers.
- Responded to passenger inquiries and resolved issues promptly during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Assisted passengers with boarding and deplaning efficiently and courteously.
- Collaborated with crew members to maintain cabin cleanliness and orderliness.
- Kept cabin neat, clean and professional in appearance.
- Adhered to company policies regarding security measures and protocol at all times.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Behavior Detection Program
SSIA
Monterrey
04.2021 - 07.2022
- Identified issues, analyzed information, and developed solutions to enhance operational effectiveness.
- Resolved problems and streamlined operations to deliver exceptional service.
- Exceeded goals by prioritizing tasks effectively and demonstrating strong work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Adapted to flexible scheduling, including nights, weekends, and holidays.
- Arrived on time for every shift, demonstrating reliability and commitment.
- Carried out day-day-day duties accurately and efficiently.
Ramp Agent
Swissport
Monterrey
03.2021 - 04.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to ensure accurate baggage placement on outgoing flights, enhancing operational efficiency.
- Stocked aircraft cabins with necessary equipment and supplies.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for prompt repairs, minimizing potential flight departure delays.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated equipment while observing standard safety procedures.
Education
High School Diploma -
IIES
Reynosa, Tamps06-2018
Skills
- Passenger safety monitoring
- Emergency response training
- In-flight customer service
- Customer service
- Passenger needs assessment
- Conflict resolution
- Conflict de-escalation
- Crisis management
- Problem-solving
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Task prioritization
Skills
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Certification
- Commercial Pilot Licence and Certified Flight Instructor
Timeline
Flight Attendant
Envoy Air
07.2022 - 07.2024
Behavior Detection Program
SSIA
04.2021 - 07.2022
Ramp Agent
Swissport
03.2021 - 04.2021
High School Diploma -
IIES