Edgar Espinosa
Zacatecas
Summary
Hello My name is Edgar Espinosa and I like to be the best at what I do I looking for a position in your company I have a special interest in any SDR or appointment specialist position. I can also train for the company. Accomplishments I grew up in business so this is my area to shine. I was responsible for the books and inventory to keep things running. Capabilities I grew up in business and sales so I apply what I picked up over the years and what I see that works, in the end making it my own. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
SDR Account Manager
Boom Demand
06.2023 - 04.2024
- Was one of the top 3 Account managers working on Ercbee Account also
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
SDR Account Manger
Pickspace property Mangement
02.2021 - 04.2024
- Called customers to view a Demo was Great I moved to other start-up campaigns
- Like DRP in NYC U.S.A
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
SDR
OneStar
03.2023 - 05.2023
- Set Appioments using CRM Saleforce
Customer Service Representative
GGA Solutions
03.2022 - 05.2023
- Worked for Theoabody and Mint Mobile campaign
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tech support
CCSI
02.2019 - 05.2021
- Provide tech support for Frontier freelance, Fast Hunt Service Tijuana worked a few different campaigns for funt Hunt services one was Auto warraty and sales for SaaS
- Also did appointment set for demos
Education
High School -
Red Bluff High School
Skills
- Business development
- Campaign management
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Sales Development
- Team Training
- Project Management
- Customer Relationship Management (CRM)
- Upselling
- Marketing
- Cold calling skills
- Sales expertise
Languages
English
Spanish
Timeline
SDR Account Manager
Boom Demand
06.2023 - 04.2024
SDR
OneStar
03.2023 - 05.2023
Customer Service Representative
GGA Solutions
03.2022 - 05.2023
SDR Account Manger
Pickspace property Mangement
02.2021 - 04.2024
Tech support
CCSI
02.2019 - 05.2021
High School -
Red Bluff High School
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