SAP
Edgar Mendoza
Marketing
San Nicolás De Los Garza
Summary
Positive and upbeat Customer Service & Marketing Specialist bringing 11 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Customer Support Specialist
JOHNSON CONTROLS
San Pedro Garza Garcia, Nuevo Leon
09.2021 - Current
- Support and monitoring of USA branches through SAP and Sales Force as main working tools. Focus on management product and logistics with manufacturing plants and warehouses located in USA/Mexico.
- Forecast and analysis to determine customers demand and their needs. Inventory analysis carrying out feedback with manufacturing plan, branches and business center.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of service at all times.
- Managed high volume of request while maintaining excellent sales force case quality standards and adhering to established procedures.
- Developed strong relationships with clients, and consistently exceeding request goals.
International Sales Representative
MADISA CATERPILLAR
Santa Catarina, Nuevo Leon
10.2017 - 03.2021
- Support internal sales force and visit of potential customers, providing support and monitoring in operation of their businesses, quotations, inside and external customer support, development of KPI's presentations and CRM measurement. Understanding of marketing and indicators based on monthly results, concluding ROI results to head manager.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Maintained busy sales pipeline by positive sourcing and qualifying potential leads, maximizing daily sales opportunities.
Digital Product Manager
TROLL MEDIA
San Pedro Garza Garcia, Nuevo Leon
09.2015 - 01.2017
- Campaigns of digital marketing through Google AdWords and Social Media, developing analysis of cost and pricing for campaigns and Power-Bi Indicators.
- Commercial forecasts, managing budget, ROI results.
- Developed and implemented positioning, messaging, sales collateral and training materials to achieve revenue targets.
Account Executive - Payables and Receivables
MUNTERS
Apodaca, Nuevo Leon
10.2014 - 10.2015
- Follow up to accounts payable establishing control of expenses to suppliers and payroll of employees under contracts. Implementation of electronic invoicing.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in timely manner.
- Maintained records by imaging invoices, debits, and credits.
Commercial Sales Executive
MUNTERS
Apodaca, Nuevo Leon
10.2013 - 10.2014
- Prospecting new potential customers, support in monitoring quotations, pos-sales support and development of new strategies in different distribution channels.
- Attended exhibitions, events and expos, representing brand, conducting presentations and product publicity.
- Customer meetings and keeping up with full close relationship and full direct customer support.
Education
Bachelor's Degree - Marketing
Universidad Autonoma De Nuevo Leon
Monterrey, Nuevo León, Mexico 01.2009 - 12.2013
Diploma - English-as-a-Second-Language Education
WCC Wabaunsee Community College
Aurora, Illinois 08.2008 - 09.2009
Skills
Customer Relationship Management (CRM)
Software
Sales Force
CRM
Google AdWords
Oracle
Certification
Business Accounting
Timeline
Customer Support Specialist
JOHNSON CONTROLS
09.2021 - Current
Digital & Social Marketing
04-2020
Human Factor Management
08-2019
Management Skills
02-2018
International Sales Representative
MADISA CATERPILLAR
10.2017 - 03.2021
Business Accounting
07-2017
Digital Product Manager
TROLL MEDIA
09.2015 - 01.2017
Account Executive - Payables and Receivables
MUNTERS
10.2014 - 10.2015
Commercial Sales Executive
MUNTERS
10.2013 - 10.2014
Bachelor's Degree - Marketing
Universidad Autonoma De Nuevo Leon
01.2009 - 12.2013
Diploma - English-as-a-Second-Language Education
WCC Wabaunsee Community College
08.2008 - 09.2009
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