Edgar Renteria
Applications Engineer
Nogales, Sonora,Sonora
Summary
Knowledgeable Application Engineer evaluates throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with team, project managers and salespeople to implement application supporting customer needs and technical challenges. Technically-sound Application Engineer effective in analyzing relevant information and guiding product cycle from conception to completion. Guides installation process for optimal customer satisfaction. Energetic Application Engineer offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated, and willing to go extra mile to complete any application task.
Overview
8
8
years of professional experience
2
2
Language
Work History
Application Engineer
MKS
08.2020 - Current
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- Managed incidents effectively, minimizing disruptions to business operations while working towards permanent resolutions.
- Provided internal support to MKS Sales, Manufacturing and Test Engineers.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
Customs Broker
MKS
09.2017 - 08.2020
- Kept up-to-date with industry trends by attending conferences, seminars, and workshops related to global trade operations.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Reduced brokerage fees for clients through diligent tariff classification research and verification.
Technician
MKS
04.2016 - 08.2017
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
Education
International Logistics Engineer - Customs
UTN Universidad Tecnologica De Nogales
Nogales, Sonora Mexico 05.2001 -
Skills
Customer Support
undefinedTimeline
Application Engineer
MKS
08.2020 - Current
Customs Broker
MKS
09.2017 - 08.2020
Technician
MKS
04.2016 - 08.2017
International Logistics Engineer - Customs
UTN Universidad Tecnologica De Nogales
05.2001 -
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