Edgar Sauri
Deputy Manager - Air
Cancún
Summary
Friendly Deputy Manager committed to creating a positive work environment through effective communication. Skilled in multi-tasking and working well under pressure.
Assists senior managers with accomplishing demanding targets by coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Deputy Manager - Air
DPVM Consulting
Remote
07.2023 - Current
- Reviewing and approving flight schedules to ensure they meet the needs of DPVM Clients
- Flight following/performance results to implement corrective actions when required to ensure optimal results working closely with all relevant Partners and Airport Authority and Handling Agents.
- Ensure regular communication with all appropriate operational groups (airline OCC
Departments, FBO personnel, reservations personnel, ground transfer companies, freight forwarders, ground handlers, charter clients, and in-house commercial personnel to stay abreast of any change in activities and needs, especially during IRROPS, and ensure customers are informed and addressed with care and class.
Flight Operations Consultant
DPVM Consulting
Remote
09.2021 - 07.2023
- Flight Following of all Company passenger and cargo charter flights, including all ferry/positioning sectors.
- Anticipating and planning ground service requirements.
- Formulating and executing irregular operation recovery plans.
- Liaising with flight crews, airport ground handlers, and FBO managers to ensure smooth operations.
- Liaise with charter customers regarding ETAs.
- Performing and upholding DPVM’s Customer Service Standards to all charter clients.
- Any other related duties as assigned
Reservations Agent
Xcaret Group
Cancún, Quintana Roo, Mexico
02.2021 - 08.2021
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Education
Bachelor of Tourism Studies - Tourism Management
UT Cancun
Cancún, Mexico06.2019
Skills
Timeline
Deputy Manager - Air
DPVM Consulting
07.2023 - Current
Flight Operations Consultant
DPVM Consulting
09.2021 - 07.2023
Reservations Agent
Xcaret Group
02.2021 - 08.2021
Bachelor of Tourism Studies - Tourism Management
UT Cancun