Edgar Vitela
220 W Yandell Dr. #6,
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and streamlining service operations at Charter Spectrum. Fluent in English and Spanish, adept at utilizing programs like Telegence and Opus, and skilled in resolving technical issues. Demonstrated ability to improve service delivery, achieving significant improvements in customer service metrics.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
8460 Gran Vista Drive, El Paso, Tx. 79907
12.2021 - 03.2024
- Responded to customer questions about products, technician appointments and jobs descriptions. store locations, and equipment information.
- Assisted on fixing technical issues with internet and cable services. Such as, equipment troubleshooting.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Misroute customer to right location or department and assisted resolved inquires when possible.
Customer Service Representative
Alorica Inc.
1440 Goodyear Dr, El Paso, TX 79936 And West Site.
01.2017 - 11.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted with billing questions and provided credits when needed.
- Helped with customers account info and updated when was required.
Education
High School Diploma -
Santa Fe High
10400 Orr And Day Rd, Santa Fe Springs, CA 9067006.2009
Skills
- Communicates well on both English and Spanish
- Basic knowledge on computers
- Decent on keyboard typing
- Sales experience
- Vast experience in different programs such as Telegence, System X, Opus, Agent os, mycsp, and express pay among others
Timeline
Customer Service Representative
Charter Spectrum
12.2021 - 03.2024
Customer Service Representative
Alorica Inc.
01.2017 - 11.2021
High School Diploma -
Santa Fe High