Edgar Alejandro Luna Hernández
Customer Service Agent
Chihuahua
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. I am also committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work History
IT Technician
CANACOPE
07.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Guitar Teacher
Se´wá
09.2023 - 11.2023
- Pursued ongoing professional development opportunities to stay current with trends, techniques, and best practices in teaching guitar.
- Encouraged creativity in students by guiding them through the composition process, from brainstorming ideas to refining their original pieces.
- Built rapport with students and family members.
Sales Agent
Solvo
09.2021 - 12.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Enhanced product knowledge through continuous training and professional development opportunities.
Professional Musician
Cielo Habana
08.2019 - 08.2023
- Curated setlists tailored to specific audiences or event themes, ensuring an engaging experience that resonated with listeners.
- Promoted performances through targeted marketing campaigns using digital platforms and traditional media channels, driving higher ticket sales and increased visibility within the music scene.
- Collaborated with fellow musicians to create harmonious ensemble performances, resulting in increased bookings and positive reviews.
- Refined instrumental skills through diligent practice and professional development workshops, leading to improved technical proficiency and versatility.
- Earned a reputation for professionalism by maintaining punctuality, preparedness, and effective communication in all interactions with clients and colleagues.
Education
High School Diploma -
CBTis 122
Chihuahua, CHH 05.2001 - 05.2018
Skills
Desktop Technical Support
Hardware Installation
Technical Support
Application installations
Customer Service
Active Listening
Live Performances
Private Lessons
Maritalstatus
Single
Personal Information
- Date of Birth: 07/05/1999
- Nationality: Mexican
Languages
Español
Bilingual or Proficient (C2)
Inglés
Bilingual or Proficient (C2)
Play videogames, listen to music, play with my dog, night walks.
I am a very social person, I really like to make new friends, to meet new people, learn about different cultures.
I like to face new challenges, so I can develop new skills and learn something new.
Timeline
Guitar Teacher
Se´wá
09.2023 - 11.2023
Sales Agent
Solvo
09.2021 - 12.2021
IT Technician
CANACOPE
07.2021 - Current
Professional Musician
Cielo Habana
08.2019 - 08.2023
High School Diploma -
CBTis 122
05.2001 - 05.2018
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