Edgar Alejandro Patiño Cordero
Guadalajara, Jalisco,JAL
Summary
Experienced finance professional with expertise in accounts payable, accounts receivable, and logistics. Proficient in using TriumphPay, Oracle Netsuite, and TransFlo for efficient financial management. Skilled in carrier and customer relations, process analysis, and relaying complex information. Adept at documentation and reporting to ensure accurate financial records. Committed to leveraging skills in finance to drive organizational success.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Carrier Relations Specialist
Arrive Logistics
Guadalajara, Jalisco
2024.04 - Current
- Ensure Carrier Sales reps within the group follow up with Carriers on loads without documents.
- Build relationships with both carrier and customer sides. Reps, Leads, and Managers.
- Resolve escalations and discrepancies to settle loads promptly. Emails, Calls, and Slacks.
- Assist in training of new and existing team members.
- Participate in the testing of new systems, processes, and procedures.
Carrier Relations Analyst
Arrive Logistics
Guadalajara, Jalisco, Mexico
2023.06 - 2024.03
- Maintained filing system and organized carrier documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls and emails while recording accurate messages for distribution to office staff.
- Strengthened relationships with carriers by maintaining open lines of communication and addressing concerns promptly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Subject Matter Expert
Helpware
Guadalajara, Jalisco, Mexico
2019.12 - 2023.04
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule. Expert in Google Docs use.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines. Good knowledge in Jira use.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues. Expert in Zendesk use.
Customer Service Representative
Alorica
Guadalajara, Jalisco, Mexico
2019.07 - 2019.12
- Answered a constant flow of customer calls with minimal wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Teleperformance
Guadalajara, Jalisco, Mexico
2019.01 - 2019.06
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrative Assistant
Secretaria De Relaciones Exteriores
Guadalajara, Jalisco, Mexico
2018.07 - 2018.12
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Comisión Nacional Forestal México
Guadalupe, Zacatecas, Mexico
2018.01 - 2018.06
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
English Teacher
IVEI
Guadalajara, Jalisco, Mexico
2015.01 - 2017.12
- Encouraged students to take active role in learning and academic success.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
Education
Master's Degree in Psychotherapy - Clinical Psychology
Instituto Gestalt De Guadalajara
Guadalajara, Jalisco 2022.03 - 2025.08
Bachelor's Degree - International Relations
Universidad Del Valle De México UVM
Guadalajara, Jalisco 2016.09 - 2019.08
Skills
- Accounts Payable and Receivable
- TriumphPay, Oracle Netsuite, TransFlo
- Finance
- Logistics
- Carrier and Customer Relations
- Process Analysis
- Relaying Complex Information
- Documentation And Reporting
Languages
English
Proficient (C2)
Spanish
Native
French
Intermediate (B1)
Italian
Elementary (A2)
Timeline
Carrier Relations Specialist
Arrive Logistics
2024.04 - Current
Carrier Relations Analyst
Arrive Logistics
2023.06 - 2024.03
Master's Degree in Psychotherapy - Clinical Psychology
Instituto Gestalt De Guadalajara
2022.03 - 2025.08
Subject Matter Expert
Helpware
2019.12 - 2023.04
Customer Service Representative
Alorica
2019.07 - 2019.12
Customer Service Representative
Teleperformance
2019.01 - 2019.06
Administrative Assistant
Secretaria De Relaciones Exteriores
2018.07 - 2018.12
Administrative Assistant
Comisión Nacional Forestal México
2018.01 - 2018.06
Bachelor's Degree - International Relations
Universidad Del Valle De México UVM
2016.09 - 2019.08
English Teacher
IVEI
2015.01 - 2017.12