Microsoft Office
Edgar Alexis Harwitz
SCRUM Master / Project Manager / Business Manager
Mexico State
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality products and services, solutions on time and within budget. Skilled in multiple Agile methodologies, Team Oriented management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Scrum Master/Project Manager
Quimera Assamble
Mexico City
07.2019 - 01.2023
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led sprint reviews and planning meetings to promote full team engagement.
- Implement and manage Scrum methodology for project proposals, activity tracking, and progress reporting to stakeholders and product owners.
- Create and manage sprint backlogs and update Scrum boards daily with team activities.
- Conduct daily Scrum meetings with the team to monitor sprint progress.
- Determine activity priority using planning poker and burn-down charts.
- Estimate project timelines based on complexity and implement time-boxes for each phase of the Scrum process.
- Manage quotes and search for suppliers for assembly and staffing work.
- Inspect facilities and create a list of necessary materials for assembly and staffing.
- Quote and purchase necessary materials for production.
- Manage social media accounts, create advertising campaigns on Facebook ads, and implement mailing campaigns in Mailchimp to follow up with the customer database.
- Create and manage a Boletia page, set ticket prices according to input and expense tables, monitor and track advertising campaigns, ticket sales, expense tables, and final reports.
- Plan and hold meetings with clients or institutions to understand the details of the service they require.
- Worked to provide continuous improvement for product development lifecycle.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Regional Manager
Grupo Cerquero México
Mexico State
09.2018 - 01.2022
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 10%.
- Developed brand expansion initiatives across sales, marketing and advertising campaigns.
- Established and maintained operational standards for 9 different locations.
- Managed the general accounting of the company, including income and expenses of nine branches, applying Scrum agile methodologies to ensure timely and efficient delivery of results.
- Coordinated inventories and supplier reception, applying transparency and collaboration principles of Scrum to maximize efficiency and quality in the company's process management. Also handled hiring, training, and personnel management, using Scrum techniques to ensure the team was highly motivated, autonomous, and productive.
- As a Scrum Master, I also helped the company improve its billing processes, payroll management, and risk prevention, using Scrum techniques and tools to increase efficiency and quality in delivering results. Additionally, I developed digital marketing and advertising strategies to expand the company's reach and attract new customers, using a Scrum approach to maximize task execution.
- Lastly, I led the development of websites and managed pages, hosting, and domains, using Scrum principles to ensure delivery of high-quality results in the shortest possible time.
Customer Assistant / Tech Support
Teleperformance
Mexico City
01.2018 - 09.2018
- Listened to customers in actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Contacted outside providers on behalf of customers to help solve problems.
- As a technical support representative, I provided exceptional customer service to clients in the West Division of the United States, primarily via telephone. This involved utilizing effective sales strategies to promote and sell Comcast services and benefits, as well as handling customer accounts, reservations, and partial payments.
- I analyzed numerical data from our system to make appropriate adjustments to customer accounts, and demonstrated proficiency in using dynamic tables in Excel to track and manage customer information. Additionally, I ensured accuracy and efficiency in managing banking processes and account registrations for both credit and debit cards.
- My strong command of the English language enabled me to provide personalized attention to each customer, making sure that their concerns were addressed effectively and promptly.
Sales
Grupo Cerquero México
Mexico State
08.2016 - 01.2018
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Prepared merchandise for sales floor by pricing or tagging.
- Customer service, direct sales, and cash handling, ensuring high-quality customer service and meeting established sales goals.
- Responsible for the delivery of materials and receipt of merchandise, ensuring strict quality control and efficient inventory management.
- In charge of warehouse accounting, with meticulous attention to detail and a solid understanding of accounting principles.
- Ability to accurately control inventory, including managing financial transactions such as cash register operations, cash counting, and value delivery, ensuring the integrity and security of financial transactions.
- Ability to provide quotes to customers, demonstrating great budget management skills and a deep knowledge of the company's products and services.
- Ability to automate processes, using technology and digital tools to improve efficiency and the quality of company processes.
- Ability to effectively handle phone calls and provide effective solutions to customers, demonstrating excellent communication skills and a professional and friendly attitude.
- Experience in training new personnel, ensuring effective transfer of knowledge and skills, and quick adaptation to the work environment.
Accounting Assistant
CONABOASO S.A
Mexico State
01.2015 - 08.2016
- Maintained and managed updated client files with accurate and current information to ensure compliance with regulations and requirements.
- Classified and filed invoices and declarations, ensuring proper documentation and record-keeping of financial transactions.
- Processed and managed invoices in the ASPEL system, ensuring accuracy and timely payments.
- Accurately captured and entered data into accounting software, ensuring all records are up-to-date and accurate.
- Prepared and submitted DIOT (Digital Tax Administration) reports on time and with high accuracy to ensure compliance with tax regulations.
- Managed income and expenses using COI software to ensure accurate financial records and timely reporting.
- Maintained and troubleshooted office equipment, ensuring proper function and availability.
- Conducted research and provided recommendations on office equipment upgrades and purchases to improve efficiency and reduce costs.
Education
Telecommunications & Electronics Engineering - Electrical, Electronics And Communications Engineering
Instituto Politécnico Nacional
Mexico City 01.2017 - 01.2021
Technical Accounting - Business Economics
CBT Marcos Moshinsky
Mexico State 01.2015 - 01.2017
Skills
Managerial experience
Scrum methodology
Managerial finance
Project manager supervision
Agile scrum environments
Scrum and Agile proficiency
Leadership
Communication
Strong problem-solving
Knowledge of agile methodologies
Strong Facilitation
Time Management
Organizational Skills
Risk Management
Budget Management
Adaptability
Strategic Thinking
Self learning
Developing Skills
C
Python
HTML
CSS
MySQL
Bilingual
Jira
Trelo
Software
HTML
C
Python
CSS
MySQL
Django
Flask
Tkinter
Certification
Scrum Fundamentals Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
SCRUM Master y PO Curse Udemy
03-2023
Scrum Fundamentals Certified
01-2022
Optical fiber Installer
02-2021
Finder
01-2021
Repair technician Electronic Devices
01-2020
IT Security Technician (risk analysis)
01-2020
Scrum Master/Project Manager
Quimera Assamble
07.2019 - 01.2023
Regional Manager
Grupo Cerquero México
09.2018 - 01.2022
Customer Assistant / Tech Support
Teleperformance
01.2018 - 09.2018
Telecommunications & Electronics Engineering - Electrical, Electronics And Communications Engineering
Instituto Politécnico Nacional
01.2017 - 01.2021
Sales
Grupo Cerquero México
08.2016 - 01.2018
Accounting Assistant
CONABOASO S.A
01.2015 - 08.2016
Technical Accounting - Business Economics
CBT Marcos Moshinsky
01.2015 - 01.2017