Summary
Overview
Work History
Education
Skills
Timeline
Generic
Edgar Armando Martinez Aganza

Edgar Armando Martinez Aganza

Sales
Lerdo, Durango,DUR

Summary

Dynamic customer service and sales professional with a proven track record at Bright House Networks, excelling in problem-solving and active listening. Enhanced client satisfaction and loyalty through effective conflict resolution and product knowledge, driving significant revenue growth. Adaptable and skilled in call management, consistently delivering exceptional service in high-pressure environments.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Ieadl
Torreón, Coahuila, Mexico
02.2023 - 03.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Representative

Bright House Networks
Monterrey, Nuevo León, Mexico
01.2014 - 05.2017
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

High School Diploma -

Murray County High School
Chasworth Gerogia
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Call center experience

Timeline

Customer Service Representative

Ieadl
02.2023 - 03.2025

Sales Representative

Bright House Networks
01.2014 - 05.2017

High School Diploma -

Murray County High School
05.2001 -
Edgar Armando Martinez AganzaSales