Edgar Elizondo
MISSION
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Supervisor
J&L Cooling & Heating
08.2021 - Current
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Managed performance reviews for 24 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
HVAC-R Service Technician
Chapa's AC & HEATING
03.2020 - 08.2021
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Team Leader
A&R HVAC MECHANICAL
08.2018 - 12.2019
- Monitored team partners performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team partners to confirm compliance with set procedures and quality requirements.
- Worked with team partners to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers and my team partners through positive attitude and attentive response.
Assistant Manager
Delia´s specializing in tamales
02.2017 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers and partners assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
UTTN UNIVERSITY
MEXICO08.2018
Skills
- Sales Expertise
- People Management
- Performance Evaluations
- Coaching and Mentoring
- Troubleshoot Service Issues
- Team Assessment
- Teamwork and Collaboration
- Effective Customer Service
- Leadership
- Staff Training
- Client Support
- Engine Overhauls
Certification
- Registered ACR Technician
- EPA 608 TYPE II Certification
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Team Supervisor
J&L Cooling & Heating
08.2021 - Current
HVAC-R Service Technician
Chapa's AC & HEATING
03.2020 - 08.2021
Team Leader
A&R HVAC MECHANICAL
08.2018 - 12.2019
Assistant Manager
Delia´s specializing in tamales
02.2017 - 03.2018
GED -
UTTN UNIVERSITY
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