Enrique Garcia

• Oversaw a diverse portfolio of suppliers (ODMs) from Mexico, China, Vietnam, and Thailand, ensuring compliance with rigorous industry standards and regulations.
• Oversaw e-waste and recycling compliance across all U.S. states.
• Achieved an initial 20% improvement in supplier quality within the first five months by conducting comprehensive audits and assessments, with a goal of a 50% enhancement set for fiscal year 2025.
• Currently driving a First Pass Yield (FPY) of 99.5% across all manufacturing facilities.
• Facilitated the resolution of non-conformance issues through effective root cause analysis and the implementation of corrective actions.
• Established robust supplier qualification processes to ensure consistent product quality.
• Developed a comprehensive Supplier Quality Manual to maintain process controls and uphold overall product quality from start to finish.
• Conducted thorough risk assessments for potential new suppliers, proactively mitigating issues before onboarding.
• Identified opportunities for continuous improvement within the supply base, promoting overall operational excellence.
• Collaborated with internal stakeholders to ensure alignment between supplier capabilities and company requirements.

• Managed and supervised the activities of two quality engineers, one Senior Quality Supervisor, and thirty inspectors.
• Oversaw all internal and external warranty and quality KPIs.
• Achieved a continuous improvement of 25% year-over-year reduction in warranty claims.
• Reduced supplier parts per million (PPM) by 30% year-to-date.
• Supported the implementation of new technologies to enhance internal leak detection and sensor failure resolutions, resulting in a positive trend.
• Implemented a chargeback process for suppliers regarding Management of Change (MOC).
• Established a Supplier Scorecard System to evaluate performance.
• Collaboratively authored and executed a comprehensive global supplier quality manual that is applicable across all Jacuzzi facilities.
• Collaboratively and executed a Quality Culture manual for all Jacuzzi plants worldwide.
• Supported the implementation of Behavioral Based Quality (BBQ) initiatives, along with Layered Process Audits (LPA), First Pass Yield (FPY), and leak dashboards.
• Standardized inspection software and KPI dashboards across all Jacuzzi locations globally.
• Provided global support for supplier and quality-related issues.
• Implemented Statistical Process Control (SPC) at the Mexico facility for critical quality items.
• Reduced warranty claims related to cracked shells reported from the field.
• Achieved 100% compliance with RoHS and REACH regulations for all products produced in MOC.
• Responsible for all external audits, maintaining a record of zero non-conformances with ETL, TUV, and Bureau Veritas.
• Established a calibration system for all instruments used in the production area.
• Set and tracked quality department goals and objectives.
• Recorded, analyzed, and disseminated statistical information through implemented systems.
• Reported production malfunctions to managers and production supervisors.
• Established team priorities, maintained schedules, and monitored performance.
• Set performance goals for employees and provided feedback on strategies to achieve these milestones.
• Applied coaching techniques and tools to assist managers and team members in enhancing performance.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Supervised and managed product quality across two manufacturing plants.
• Reported on the quality progress KPIs for both facilities.
• Oversaw the activities of three quality engineers, three quality supervisors, two supplier quality engineers (SQEs), one technician, and 27 auditors within the two plants.
• Achieved a first-pass yield (FPY) improvement from 70% to 95% within the first two years.
• Reduced internal department defects by 30%.
• Implemented Statistical Process Control (SPC) for critical processes, leading to a 70% improvement in quality critical-to-quality (CTQ) metrics.
• Decreased customer complaints from 6% year-to-date (YTD) in 2016 to 3% YTD, representing a 50% improvement.
• Improved leaks KPI by 60%, with a 10% year-over-year (YOY) enhancement.
• Reduced operator in-line defects by 45%, achieving a 15% YOY reduction.
• Maintained quality system adherence at 95% following implementation.
• Enhanced new product introduction (NPI) schedule accuracy by 95%.
• Implemented design changes to improve process and product performance.
• Ensured consistent production quality by enforcing automated practice systems.
• Defined quality requirements for raw materials in collaboration with suppliers.
• Managed and archived quality documentation while participating in internal and external quality audits.
• Mentored and motivated employees to pursue excellence, fostering their professional growth.

As Process Quality Supervisor

• Oversaw the activities of 7 process quality engineers, 10 auditors, 3 AS412 leaders, and 30 inspectors.
• Ensured the overall quality of products by adhering to ALV standards and customer specifications.
• Achieved a 50% year-over-year improvement in customer complaints.
• Attained a First Pass Yield (FPY) rate of 93% with a 10% year-over-year increase.
• Realized a 60% reduction in scrap, with a 25% year-over-year decrease.
• Achieved zero findings during TS/IATF 16949 external audits year-over-year.
• Maintained zero findings during customer audits year-over-year.
• Achieved zero in-line defects over a span of 90 consecutive days.

As SQE Supervisor

• Successfully drive company performance by overseeing the activities of a team comprising 6 engineers, 1 incoming inspection technician, and 2 MRB technicians. This involves ensuring and monitoring supplier quality for all incoming components through effective communication and diligent follow-up.
• Achieved a significant reduction in Supplier PPM from 1.5 to 0.25, along with a 10% year-over-year improvement.
• Attained 100% compliance in supplier in-house audits and PFMEA assessments.
• Contributed to a cost reduction of $40,000.
• Promoted and approved component PPA submissions, generated component deviations, followed up on supplier rank A issues, addressed customer complaints related to supplier problems, and provided support for the evaluation of new product launches.

• Oversaw the activities of a team of 10 inspectors.
• Achieved a 30% improvement in internal defect reduction and a 25% decrease in customer complaints year over year (YOY).
• Implemented Statistical Process Control (SPC), resulting in a 40% enhancement in quality output.
• Recorded zero findings during ISO 13485 audits.
• Contributed to a cost reduction project that saved $80,000 annually.
• Ensured 100% compliance with validation protocols, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).
• Resolved Corrective and Preventive Actions (CAPA) and followed up using the 8D problem-solving technique.
• Developed Control Plans for new products based on Process Failure Mode and Effects Analysis (PFMEA).
• Created PFMEA for both process and design aspects.
• Formulated strategies to enhance communication between quality teams, production, and engineering departments.
• Implemented a plant-wide Key Performance Indicator (KPI) scorecard system for measurement.
• Established policies and procedures for quality assurance, best practices, and project management.
• Generated comprehensive reports analyzing key data and outlining potential solutions.
• Introduced new processes to enhance efficiency while reducing costs.
• Adhered to quality standards to minimize errors and maximize customer satisfaction.

• Managed and optimized quality control (QC) resources, operational costs, and re-engineered processes.
• Coordinated the activities of four inspectors across two shifts for process inspections, audits, and final inspections of finished goods.
• Collaborated with internal and external stakeholders, as well as team members, on quality assurance initiatives aimed at defect prevention in hardware components.
• Developed Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) protocols, achieving zero delays in document delivery.
• Enhanced supplier quality by 45%.
• Decreased customer complaints by 70%.
• Reduced Material Review Board (MRB) inventory by 80%.
• Established an MRB management system that cut the aging of materials in the MRB area from four weeks to just two days.
• Created comprehensive policies and procedures for quality assurance, best practices, and project management.
• Identified problems and proposed new processes to improve efficiency and reduce costs.
• Designed equipment improvements to optimize worker productivity.
• Generated detailed reports analyzing key data and outlining potential solutions.
• Expanded risk management measures through spot-checking and increased randomization of inspections.

• Achieved a remarkable 70% improvement in supplier performance for electrical components, alongside a 5% year-over-year (YOY) increase
• Reduced in-process defects by 35%, reflecting a 10% YOY improvement.
• Enhanced JD Power ratings by 35% for both electrical system functionality and audio quality.
• Contributed to cost savings of $250,000 annually.
• Successfully implemented and validated 100% of in-line quality control testing equipment ahead of production startup.
• Oversaw the successful launch of the 2005 Mexico Tacoma, achieving zero delays.
• Consistently met goals and deadlines for the introduction of new models and engineering modifications to the assembly line.
• Conducted defect analysis and followed up with suppliers or processes utilizing effective problem-solving techniques.
• Optimized in-line quality control testing equipment for seat sensors, airbag testing, engine management systems, and audio systems.
• Held responsibility for managing new product introductions (NPI) related to annual model changes.
• Enhanced supplier performance by 50% for electrical components.
• Consistently achieved goals and met deadlines for the introduction of new models and engineering changes.
• Enhanced JD Power ratings for electrical system performance and audio quality, contributing to the Tacoma's status as a bestselling pickup truck.
• Fostered strong relationships with team members, management, and clients to improve efficiency and productivity.
• Authored clear and authoritative engineering specifications to eliminate confusion in the field regarding design parameters and functions.
• Assessed installed electrical equipment and systems to identify faults and implement effective corrective actions.
• Enhanced JD Power ratings by 35% for both electrical system functionality and audio quality.
• Delivered cost savings of $250,000 annually.
• Successfully implemented and validated 100% of in-line quality control (QC) testing equipment for production startup.
• Managed the on-time launch of the 2005 Mexico Tacoma with zero delays.
• Consistently met goals and deadlines for the introduction of new models and engineering changes to the assembly line.
• Conducted defect analysis and followed up with suppliers or processes using effective problem-solving techniques.
• Optimized in-line QC test equipment for seat sensors, airbag testing, engine management systems, and audio systems.
• Responsible for new product introduction (NPI) and year-to-year model changes.
• Achieved a 50% improvement in supplier performance for electrical components.
• Maintained a track record of meeting goals and deadlines for new model introductions and engineering changes.
• Improved JD Power ratings for electrical system functionality and audio, contributing to the Tacoma being ranked as the bestselling pickup truck.
• Fostered strong relationships with team members, management, and clients to enhance efficiency and productivity.
• Authored clear engineering specifications to eliminate confusion in the field regarding design parameters and functions.
• Evaluated installed electrical equipment and systems to identify faults and implement corrective actions.Achieved a remarkable 70% improvement in supplier performance for electrical components, alongside a 5% year-over-year (YOY) increase.
• Reduced in-process defects by 35%, reflecting a 10% YOY improvement.
• Enhanced JD Power ratings by 35% for both electrical system functionality and audio quality.
• Contributed to cost savings of $250,000 annually.
• Successfully implemented and validated 100% of in-line quality control testing equipment ahead of production startup.
• Oversaw the successful launch of the 2005 Mexico Tacoma, achieving zero delays.
• Consistently met goals and deadlines for the introduction of new models and engineering modifications to the assembly line.
• Conducted defect analysis and followed up with suppliers or processes utilizing effective problem-solving techniques.
• Optimized in-line quality control testing equipment for seat sensors, airbag testing, engine management systems, and audio systems.
• Held responsibility for managing new product introductions (NPI) related to annual model changes.
• Enhanced supplier performance by 50% for electrical components.
• Consistently achieved goals and met deadlines for the introduction of new models and engineering changes.
• Enhanced JD Power ratings for electrical system performance and audio quality, contributing to the Tacoma's status as a bestselling pickup truck.
• Fostered strong relationships with team members, management, and clients to improve efficiency and productivity.
• Authored clear and authoritative engineering specifications to eliminate confusion in the field regarding design parameters and functions.
• Assessed installed electrical equipment and systems to identify faults and implement effective corrective actionsAchieved a remarkable 70% improvement in supplier performance for electrical components, alongside a 5% year-over-year (YOY) increase.
• Reduced in-process defects by 35%, reflecting a 10% YOY improvement.
• Enhanced JD Power ratings by 35% for both electrical system functionality and audio quality.
• Contributed to cost savings of $250,000 annually.
• Successfully implemented and validated 100% of in-line quality control testing equipment ahead of production startup.
• Oversaw the successful launch of the 2005 Mexico Tacoma, achieving zero delays.
• Consistently met goals and deadlines for the introduction of new models and engineering modifications to the assembly line.
• Conducted defect analysis and followed up with suppliers or processes utilizing effective problem-solving techniques.
• Optimized in-line quality control testing equipment for seat sensors, airbag testing, engine management systems, and audio systems.
• Held responsibility for managing new product introductions (NPI) related to annual model changes.
• Enhanced supplier performance by 50% for electrical components.
• Consistently achieved goals and met deadlines for the introduction of new models and engineering changes.
• Enhanced JD Power ratings for electrical system performance and audio quality, contributing to the Tacoma's status as a bestselling pickup truck.
• Fostered strong relationships with team members, management, and clients to improve efficiency and productivity.
• Authored clear and authoritative engineering specifications to eliminate confusion in the field regarding design parameters and functions.
• Assessed installed electrical equipment and systems to identify faults and implement effective corrective actions.nd 5% YOY
• Reduction of in-process defects by 35% and 10% YOY
• Improved JD power rating of 35% for electrical system function and audio
• Contributed with Cost savings of 250,000 USD YOY
• Achieve 100% implementation and validation of in-line QC testing equipment for production start up
• Managed the successful launch of 2005 Mexico Tacoma with 0 delays
• Constantly been able to reach goals and deadlines for the introduction of new models as well as engineering changes to the assembly line
• Defect analysis and follow up with supplier or process using problem solving techniques
• Responsible for optimization of in-line QC test equipment for seat sensor and air bag testing, engine management system and audio system as well
• NPI Responsible for year to year model changes
• Improved supplier performance by 50% on electrical components
• Constantly able to reach goals and deadlines for introduction of new models as well as engineering changes
• Improved JD power rating for electrical system function and audio as well and rank Tacoma bestselling pickup truck
• Built strong rapport with team members, management and clients to facilitate efficiency and productivity
• Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions
• Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions