Edgar Jeobhany Correa Frasco
Chihuahua City
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
3
3
years of professional experience
Work History
Support Agent
Info-link
05.2023 - Current
- Insurance Verification Specialist
- Developed comprehensive knowledge of products and serve insurance companies
Customer Service Supervisor
Ideal Contact Center
01.2022 - 03.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Customer Service Representative- Sales
Ideal Contact Center
01.2021 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree -
Steinmetz Academic Centre
3030 North Mobile Avenue, Chicago, IllinoisSkills
- Problem Solving
- Active Listening
- Product Knowledge
- Stress Management
Timeline
Support Agent
Info-link
05.2023 - Current
Customer Service Supervisor
Ideal Contact Center
01.2022 - 03.2023
Customer Service Representative- Sales
Ideal Contact Center
01.2021 - 05.2021
No Degree -
Steinmetz Academic Centre
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