Edgar Jesus Estrada Bustamante

• Adjusted machine settings to maximize performance and equipment longevity.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Maintained inventory of repair supplies and ordered parts.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Dismantled machines and equipment to remove defective parts.
• Communicated with suppliers and vendors to order new parts and components.
• Provided technical advice and guidance to customers on use and maintenance of products.
• Utilized variety of tools and diagnostic equipment to complete repairs.
• Repaired and tested electronic circuit boards, wiring and components.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Followed detailed repair and maintenance procedures for consumer products.
• Inspected and tested, repaired and refurbished products for proper operation.
• Wrote and revised maintenance procedures.
• Tested systems, noting issues and completing preventive maintenance.
• Demonstrated to customers proper methods for operating equipment after it had been installed.

• Troubleshot equipment breakdowns and performed preventive maintenance.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Performed electrical and mechanical repairs of production equipment to minimize downtime.
• Followed safety protocols to minimize workplace accidents.
• Inspected and maintained equipment to keep items in top working condition.
• Operated varied hand and power tools to complete repairs.
• Developed and implemented strategies to improve maintenance processes.
• Monitored and documented work performance in maintenance logs in compliance with company guidelines.
• Detected and repaired machinery faults using electrical and manual testing methods.
• Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
• Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
• Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
• Diagnosed and repaired complex mechanical and electrical systems.
• Replaced worn or broken parts on machines and equipment.
• Executed tasks within time and budget constraints.
• Repaired and replaced pumps, valves and motors.
• Wrote and revised maintenance procedures.

• Supported audit preparation through research, analysis and presentation development.
• Evaluated returned products for safety, functionality and other issues.
• Assessed quality of finished products with careful inspections.
• Assisted with independent internal and external audits.
• Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
• Assessed products or services to evaluate conformance with quality standards.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Developed and implemented procedures to meet product quality standards.
• Recorded and organized test data for report generation and analysis.
• Conducted investigations into questionable test results.
• Conducted data review and followed standard practices to find solutions.
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
• Liaised between quality control and other departments and contractors, providing project updates and consultation.
• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Performed tests and inspections to conform to established standards.
• Inspected items and compared against standards to meet regulatory requirements.
• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
• Reviewed production processes and identified potential quality issues.

• Opened new accounts and documented personal, demographic, and payment information in system.
• Implemented upselling techniques to increase revenue and move product.
• Negotiated pricing and payment terms with customers when possible to close deals.
• Observed and learned changing customer requirements and adapted sales strategies as needed.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Set up appointments with interested customers according to schedule availability.
• Overcame objections using friendly, persuasive strategies.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Educated customers on product and service benefits, explaining features and answering questions.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Utilized sales techniques to build customer interest and close sales.
• Provided information about available products and services, membership details, and purchase advantages.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Collaborated with marketing teams to develop and execute promotional strategies.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Job Application

Customer service and advice

Implementation of strategies to promote the sale of products such as popcorn and other beverages.

Collection at the cash register and by telephone, by credit card and cash

Efficient communication with customers to ensure adequate information about the company's services

Identifying and anticipating potential problems and needs to achieve greater efficiency and customer satisfaction

Proactivity and careful attention to the client in order to achieve the objectives set.

Compliance with applicable regulations in daily work.

Planning of tasks and support to other departments when necessary.

Customer service and adviceSearch for solutions that guarantee customer satisfaction and at the same time are viable for the company.Performance of repetitive tasks, maintaining concentration at all times.Proactivity and careful attention to the customer in order to achieve the objectives set.Identification and anticipation of possible problems and needs to achieve greater efficiency and customer satisfaction.Compliance with applicable regulations in daily work.Planning of tasks and support to other departments when necessary.SkillsCommunication skillsWorking towards objectivesMathematical skillsOrganizational and planning skills for projectsDecision makingProblem solvingQuality in SIEE:In this company I develop the operation of checking the materials that come out according to the plans and isometrics that are sent from planning.In which the process is to verify that the specifications are correct, that the manufacturing process has been correct.Taking into account the planning time and the measures of the structures.It is also to follow up on quality certificates of materials in order to make the quality dossier requested by the client, verifying that everything is purchased with a certificate, and if any discrepancy is found, to communicate it before a big problem is created.For which I am always aware of the purchasing department and workshop to provide the proper methods of equipment and proper manufacturing.