Summary
Overview
Work History
Education
Skills
Handled Programs
Timeline
Generic

Edgar Jesus Molina Rodriguez

Subject Matter Expert On Tech Support
Ecatepec

Summary

Insightful SME dedicated to providing strategic and technical leadership to technical teams. Skilled in troubleshooting and resolving complex information technology problems by performing technical root cause analysis and providing viable solutions.

Overview

4
4
years of professional experience
14
14
years of post-secondary education

Work History

Subject Matter Expert

Tech Mahindra
08.2023 - Current
  • Led instructional design efforts for high-impact training programs, resulting in enhanced workforce competencies.
  • Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

Associate-Technical Support

Tech Mahindra
06.2022 - 08.2023
  • Designed tailored engineering solutions for customers based upon key requirements.
  • Responded to customer inquiries and provided technical assistance over chat.

Bilingual Contact Center Agent via phone or chat

Telvista Metro PCS Campaing
06.2020 - 06.2022
  • Technical support for network services and mobile network equipment such as Smartphones, Mobile hotspot, Tablets and Smarthwatch, users account management to clarify any issue with their statement, payment making for user's accounts and ticketing of reported issues.

Developer Intern

Dialogus Torre Grupo Salinas
11.2019 - 04.2020
  • Website, simulator and interactive graphics developer implementing HTML, CSS, JavaScript, jQuery, Ajax and Spring Technologies.

Computing Instructor

Elementary School "Felipe Carrillo Puerto"
1 2017 - 7 2017
  • Creation of educative programs with the purpose of teach students from first and second grade on the field of computers evolution.

Education

Certificate -

CECyT N1 "Gonzalo Vásquez Vela"
08.2009 - 05.2012

Computer Systems Engineering - undefined

Tecnologico de Estudios Superiores de Ecatepec
01.2013 - Current

Skills

undefined

Handled Programs

Excel, Word, PowerPoint, Avaya One X Agent, Java, Assembly, C#, Python, jQuery, C++, BASIC, SQL, JavaScript, CSS

Timeline

Subject Matter Expert

Tech Mahindra
08.2023 - Current

Associate-Technical Support

Tech Mahindra
06.2022 - 08.2023

Bilingual Contact Center Agent via phone or chat

Telvista Metro PCS Campaing
06.2020 - 06.2022

Developer Intern

Dialogus Torre Grupo Salinas
11.2019 - 04.2020

Computer Systems Engineering - undefined

Tecnologico de Estudios Superiores de Ecatepec
01.2013 - Current

Certificate -

CECyT N1 "Gonzalo Vásquez Vela"
08.2009 - 05.2012

Computing Instructor

Elementary School "Felipe Carrillo Puerto"
1 2017 - 7 2017

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Edgar Jesus Molina RodriguezSubject Matter Expert On Tech Support