Edgar Mario Vazquez Cruz
Summary
Skilled and dedicated professional with solid experience in customer service, known for completing tasks with accuracy, and always seeking ways to improve. My recent MBA deepened my understanding of effective decision-making, and strengthened my leadership and problem-solving skills.
My academic journey also included valuable exposure at Yale University, where I gained advanced knowledge and practical approaches that can drive meaningful organizational change.
As a trilingual communicator (Spanish, English, and Portuguese), I work well in diverse, multicultural environments. I’m always exploring new challenges and learning opportunities to continue growing professionally.
Overview
10
10
years of professional experience
Work History
Senior HR Advisor Americas
Carrier México
11.2021 - Current
- Providing HR support to employees in Canada, the USA, Mexico, and Brazil regarding benefits, company policies, and general HR inquiries.
- Managing Workday processes such as employee transfers, job changes, requisition creation, contractor profiles, and HR reporting.
- Conducting onboarding sessions for new hires in Mexico and Brazil, clearly outlining benefits and policies.
- Executing benefits processes with external vendors.
- Exploring employee needs and deploying efficient solutions, strengthening the rapport between employees and the HR department.
Key Account Manager
Grupo Hotelero Milenium
08.2019 - 05.2020
- Managing and growing a customer portfolio, focusing on client loyalty.
- Developing and implementing commercial strategies to meet customer needs, and increase company profitability.
- Addressing customer complaints and supplying solutions, timely and effectively.
- Liaising with strategic vendors and stakeholders to launch competitive product offerings.
Travel, Meetings and Corporate Events Coordinators
BCD TRAVEL
09.2015 - 08.2019
- Coordinating travel bookings and events, and solving any problems with logistics in a timely manner.
- Forming strategic alliances with diverse international vendors to create arrangements focused on added value, and cost savings.
- Monitoring vendor operations, and assessing their quality, efficiency, and productivity.
- Ensuring compliance with company policies and procedures related to project management activities.
Education
MBA - Business Administration and Management
EGADE Business School
04-2025
BBA - Business Administration
Universidad TecMilenio
12-2011
Skills
- Multitasking
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Reliability
- Strategic planning
- Conflict resolution
- Effective communication
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Proficient (C2)
C2
Timeline
Senior HR Advisor Americas
Carrier México
11.2021 - Current
Key Account Manager
Grupo Hotelero Milenium
08.2019 - 05.2020
Travel, Meetings and Corporate Events Coordinators
BCD TRAVEL
09.2015 - 08.2019
MBA - Business Administration and Management
EGADE Business School
BBA - Business Administration
Universidad TecMilenio
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