Edgar Rene Zuniga Gonzalez
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution to meet customers needs.
Overview
2
2
years of professional experience
Work History
Sales Representative
The Call Gurus
11.2023 - Current
- out bound call cold sales
- outbound warm sales
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
Bilingual Customer Service Representative
Telemark Corporation
12.2021 - 09.2023
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Educated customers about billing, payment processing and support policies and procedures.
Bilingual Customer Service Representative
JINZAI
11.2021 - 08.2022
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Education
GED -
Liberal High School
Liberal KansasSkills
- High-Volume Environments
- Spanish Interpreting
- Technical Direction
- Database Maintenance
- Information Updates
- CRM Systems
- Client Resolution
- Inbound and Outbound Calling
- Billing Adjustments and Refunds
- Call Volume and Quality Metrics
- Educational Feedback
- home remodeling plumbing electrical installation construction and restoration worked for 4 years for my self
Timeline
Sales Representative
The Call Gurus
11.2023 - Current
Bilingual Customer Service Representative
Telemark Corporation
12.2021 - 09.2023
Bilingual Customer Service Representative
JINZAI
11.2021 - 08.2022
GED -
Liberal High School
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