Edgar Gonzalez Chavez

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Assisted customers by answering questions and responding to inquiries.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Entered customer information into customized computer system with convoy form to document and organize client records.
• Took inbound call from 400 to 500 day 8 hour shift
• Resolved over 256 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

• Helped customers complete purchases, locate items and join reward programs
• Answered questions about store policies and addressed customer concerns
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Stocked, tagged and displayed merchandise as required
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Mentored new team members on sales software system operation
• Processed customer refunds and exchanges according to established guidelines
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Created price tags and merchandise signs
• Reviewed new promotions and monitored price changes

• Maintained energy and enthusiasm in fast-paced environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used Microsoft Word and other software tools to create documents and other communications.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Improved operations through consistent hard work and dedication.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Delivered services to customer locations within specific timeframes.
• Drove operational improvements which resulted in savings and improved profit margins.
• Increased customer satisfaction by resolving issues.
• Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Tallied cash drawer at beginning and end of each work shift.
• Mentored new team members on sales software system operation.
• Checked personal identifications during alcohol and tobacco sales.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed customer refunds and exchanges according to established guidelines.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.

• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
• Assisted with equipment startups and machine installation tasks.
• Operated trucks, forklifts and other industrial vehicles to transport equipment and products.
• Performed inspections and routine maintenance on equipment.
• Fed raw materials and components into semi-automated machines according to production needs.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Provided on-the-job training to newly hired workers and team members.
• Provided on-the-job training to newly hired workers and team members
• Drafted reports detailing machine production outputs and material quantities
• Recorded production errors, accidents and discarded pieces for supervisor review
• Monitored and tracked warehouse inventory and ordered new materials to prevent shortages
• Performed quality assurance tasks to promote accuracy and minimize mistakes
• Initiated and documented preliminary investigations according to specific guidelines
• Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions