Microsoft Office
Edgar Roberto Huerta Marquez
International Bussiness
Mexico,Mexico City
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Teleperformance - Cox Company
Mexico, Mexico City
12.2021 - 02.2022
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Directed team of [Number] supervisors and managers to enhance across-the-board customer support and better meet company service demands
Customer Service Representative
Teleperformance - Walmart
MEXICO, MEXICO CITY
11.2019 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved [Type] issues over phone with [Number] customers daily
Financial Advisor
Legal Solutions
Mexico, Mexico City
06.2014 - 06.2016
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
- Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
- Worked with clients to support understanding of rationale and details of financial strategies.
Education
Bachelor of Science - International Business
Instituto Politecnico Nacional
Escuela Superior De Comercio Y Administracion UST 07.2014 - 12.2019
High School Diploma -
Instituto Politécnico Nacional
C.E.C.Y.T. No. 14 07.2011 - 08.2019
Skills
Troubleshooting
undefinedSoftware
Aspel
Interests
Learning
Travel
Study
Cowork
Ear Money
read, travel, coworking, planing, learning
Its important to me know and leart everything that is necessary to improve my abilities and personality, because all the thing and the knowledge that I can access, have to get it.
Timeline
Customer Service Executive
Teleperformance - Cox Company
12.2021 - 02.2022
Customer Service Representative
Teleperformance - Walmart
11.2019 - 06.2020
Bachelor of Science - International Business
Instituto Politecnico Nacional
07.2014 - 12.2019
Financial Advisor
Legal Solutions
06.2014 - 06.2016
High School Diploma -
Instituto Politécnico Nacional
07.2011 - 08.2019
Similar Profiles
Kimberley A. JonesKimberley A. Jones
Collections Agent at Teleperformance, Cox CommunicationsCollections Agent at Teleperformance, Cox Communications
Diane GraceDiane Grace
Stay At Home Mum at -Stay At Home Mum at -
Sukrutha SureshSukrutha Suresh
Health and Well-being at -Health and Well-being at -