Customer Account Specialist
C.H ROBINSON
05.2023 - Current
Edith Estrada
Customer Account Specialist
Monterrey,NLE
Summary
International Relations Specialist prepared to excel in managing client accounts and ensuring exceptional service delivery. Background in fostering client relationships and resolving concerns with focus on results. Reliable and adaptable team player, skilled in communication and problem-solving, contributing to dynamic team environments and achieving targets.
Timeline
Dispatch team leader
SGY LOGIX
05.2022 - 05.2023
English Teacher
BRIGHT ENGLISH
08.2020 - 08.2025
International Relations -
Facultad De Ciencias Politicas Y Relaciones Internacionales
08.2017 - 08.2022
High School Diploma -
Universidad Autonoma De Nuevo Leon
08.2015 - 08.2017
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leavePersonal development programsWork History
Customer Account Specialist
C.H ROBINSON
05.2023 - Current
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained accurate customer records in database systems for effective account management.
- Coordinated communication between departments to ensure timely resolution of customer requests.
- Supported team members by providing updates on account statuses and customer feedback.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
English Teacher
BRIGHT ENGLISH
08.2020 - 08.2025
- Developed engaging lesson plans that enhanced student participation and comprehension.
- Implemented differentiated instruction strategies to meet diverse learning needs of students.
- Utilized formative assessments to track student progress and adjust teaching methods accordingly.
- Fostered a positive classroom environment encouraging collaboration and respect among students.
Dispatch team leader
SGY LOGIX
05.2022 - 05.2023
- Oversaw daily operations to ensure team productivity and process efficiency.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented workflow improvements to streamline processes and reduce turnaround times.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
Overview
4
4
years of professional experience
Education
International Relations -
Facultad De Ciencias Politicas Y Relaciones Internacionales
UANL 08.2017 - 08.2022
High School Diploma -
Universidad Autonoma De Nuevo Leon
Monterrey, NL 08.2015 - 08.2017
Skills
Strong negotiation
Client retention strategies
Industry expertise
Customer engagement
Customer relationship development
Microsoft office proficiency
Schedule coordination
Revenue growth
Cold calling
Business development
Organization skills
Customer service
Teamwork and collaboration
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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