Edith Saraí Pérez Castillo
Duty Manager
Quintana roo
Summary
My passion for aviation ignited six years ago when I relocated to Cancun and stumbled upon an opportunity as an air traffic agent—a role entirely unfamiliar to me at the time. This position has not only been immensely enjoyable but has also presented daily challenges that have spurred my growth. Over time, I've honed strong leadership, teamwork, self-control, critical thinking, and communication skills, coupled with a nuanced approach to client interactions. My aim is to consistently broaden my existing knowledge base to empower me to reach new heights in my pursuits.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Duty manager
Alave Soluciones Aéreas
- Currently -Ensure that the policies and procedures within the area comply with federal and local legal and safety regulations
- Coordinate and lead their team to successfully meet objectives, promoting effective and assertive communication between their team and other areas within the organization
- Manage the policy and protocols for the selection and recruitment of new hires
- Oversee the policy and protocols related to psychosocial factors affecting the work environment as well as internal conflicts
- Develop and participate in strategies to identify human talent within the company and foster its development
- Contribute to enhancing employees' levels of personal and job satisfaction
- Ensure compliance with key performance indicators for the area
- Promote the profitability of their station by ensuring the organization has a positive impact through implementing strategies to enhance service quality
- Coordinate, plan, and direct their team to successfully meet objectives
- Foster effective and assertive communication between their team and other areas within the organization
- Ensure contractual compliance with clients and suppliers.
Customer service supervisor
Alave Soluciones Aereas; Air Canada
11.2018 - 02.2022
- Cancún Qroo
- Adhere to the respective guidelines, service protocols, processes, safety standards, and policies requested by the Company or airline client for whom the service is provided
- Provide professional, respectful, courteous, and attentive service to the passenger and airline client in check-in areas, departure lounges, arrival areas, and baggage delivery areas, using the designated registration system (electronic or manual) specified by the airline client
- Schedule and execute the activities of their work team by analyzing the tools, resources, and execution times established in the guidelines, processes, policies, and standards of the Company or airline client
- Manage good working relationships among the team members
- Vivaaerobus, customers service agent
Customer Service Agent
Vivaaerobus
CANCUN
01.2016 - 01.2018
- Ensure precise adherence to airline procedures and policies across all customer touchpoints, encompassing reception, customer information services, ticket sales, documentation, boarding procedures, flight reception, and ensuring seamless flight boarding processes.
Education
Bachelor's Degree (Incomplete Degree) - Business Administration
Scholarship ITESCO University
Coatzacoalcos, Veracruz 07.2009 - 08.2011
High School Diploma -
CETIS 79
Coatzacoalcos, Veracruz. 08.2006 - 08.2009
Skills
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Timeline
Customer service supervisor
Alave Soluciones Aereas; Air Canada
11.2018 - 02.2022
Customer Service Agent
Vivaaerobus
01.2016 - 01.2018
Bachelor's Degree (Incomplete Degree) - Business Administration
Scholarship ITESCO University
07.2009 - 08.2011
High School Diploma -
CETIS 79
08.2006 - 08.2009
Duty manager
Alave Soluciones Aéreas
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