Edmond Abraham Khoury Peláez

• Led the implementation of digital solutions and process
automation in commercial operations, improving efficiency by
70% and optimizing the user experience in service delivery.
• Managed cross-functional teams in strategic expansion and
operational optimization projects, ensuring service quality
improvements and enhancing customer interactions.
• Developed interactive dashboards in Power BI for KPI analysis
and customer behavior insights, identifying opportunities to
improve profitability and service efficiency.
• Negotiated and optimized over 400 commercial and
operational agreements, reducing costs by 20% while ensuring service standards aligned with growth and user experience
strategies.
• Implemented expansion strategies and operational
optimization initiatives, ensuring sustainable growth and
enhancing the user experience through operational efficiency.
• Managed annual budgets of over $400M, ensuring efficient
resource allocation to maximize profitability and improve
customer experience.
• Designed and implemented continuous improvement
initiatives in operational processes, applying agile
methodologies to accelerate execution and ensure service
excellence in dynamic environments.

• Developed and interpreted key financial indicators, including cash flows, income statements, and balance sheets, to support strategic decision-making.
• Managed bank reconciliation for accounts payable and
supervised overdue accounts, ensuring financial accuracy,
timely collection, and price adjustments according to INPC
INGEI.
• Ensured compliance with current tax regulations by
supervising the issuance and delivery of digital tax receipts for annual invoice verification.
• Implemented automation solutions using RPA, Jira, and SAP, optimizing financial processes and improving operational
efficiency.

• Led process improvement in production and quality control,
achieving a 30% reduction in waste and an increase in
productivity by implementing Lean Manufacturing tools and
demand forecasting.
• Designed and implemented an ERP system to improve report generation and order management, optimizing efficiency in key processes.
• Implemented the 5S method, training and mentoring
operators, resulting in reduced waste and maximized
productivity at workstations.
• Implemented a statistical control system (SPC) that improved the quality of the final product and reduced material waste, contributing to a more profitable operation.

• Managed teams to ensure the client could obtain FDA
certification for food export to the USA, ensuring compliance
with regulations.
• Executed process mapping to identify areas for improvement
and specific diagnostics, optimizing operational efficiency.
• Implemented good manufacturing practices according to CFR Title 21, delivering an accessible guide with a checklist to
facilitate the certification process.