Edna Hernandez Rubio
Rosarito
Summary
Knowledgeable and dedicated customer service professional with extensive experience but always willing to learn. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Field Support Representative
Green Frog House Cleaning
Tijuana
07.2017 - 08.2022
- Perform customer support tasks
- Track and document all progression of the work
- Perform troubleshooting
- Identify all issues
- Suggest and implement solution
- Adhere to company’s given rules and regulations
- Team up with colleagues and other team members
- Build relationships and trust with customers and clients
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Managed over 50 customer calls per day.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Managed over 75 customer calls per day.
Accounting Assistant
I Diesel Core
Rosarito
07.2015 - 01.2017
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Investigated daily variances and corrected errors to resolve discrepancies
Education
DIPLOMA - Microcomputer Specialist
02.2012
Skills
- Needs Assessment
- Service Quality
- Multiple Priorities Management
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Customer Service and Satisfaction
- Calm and Professional Under Pressure
Accomplishments
- Collaborated with team of 23 technicians in the development of House Cleaning.
- Achieved Highest sales month through effectively helping with customer service and sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Field Support Representative - Green Frog House Cleaning
07.2017 - 08.2022
Accounting Assistant - I Diesel Core
07.2015 - 01.2017
Edubytes Tecnología Educación - DIPLOMA, Microcomputer Specialist
Volunteer Work
I currently participate in volunteer work every month for 70 hours to help people learn more about the bible.
Volunteer Work
I currently participate in volunteer work every month for 70 hours to help people learn more about the bible.
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