Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Edén Jhoana Gutiérrez Velázquez

Edén Jhoana Gutiérrez Velázquez

sonora

Summary

Guest Experience Representative with extensive experience at Cuatro Cuatros, specializing in customer service and reservation management. Skilled in building relationships and improving guest satisfaction through effective communication and meticulous attention to detail. Committed to delivering exceptional experiences in a dynamic tourism environment.

Overview

5
5
years of professional experience

Work History

Guest Experience Representative

Cuatro Cuatros
Baja California
02.2025 - 06.2025
  • Welcomed guests and provided exceptional service throughout their visit.
  • Managed daily operations for guest services and dining experiences.
  • Assisted in managing reservation systems and coordinating guest accommodations.
  • Delivered exceptional customer service in reservation center, addressing inquiries and managing bookings.

Front Desk Receptionist

Tanino Guest House
Mendoza
08.2024 - 12.2024
  • Greeted guests warmly upon arrival and assisted with check-in procedures.
  • Processed payments and maintained accurate records of transactions at the front desk.
  • Answered phone calls promptly, addressing inquiries and providing information about services.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided directions, and recommended local activities.

Public Relations Executive

Asociación Nacional de Estudiantes de Economía
04.2020 - 06.2024
  • Developed and maintained relationships with media representatives and stakeholders.
  • Managed social media accounts to enhance organizational visibility and communication.
  • Organized conferences, academic competitions, congresses, symposia, and meetings with executives.
  • Coordinated itineraries for effective scheduling.
  • Managed group travel arrangements, optimizing costs and ensuring participant satisfaction.
  • Created engaging press releases and promotional materials for events.

Education

Bachelors Degree in Economics - Economics And International Business

Universidad Juarez Del Estado De Durango
Durango, Mexico
06.2024

Skills

  • English proficiency
  • Attention to detail
  • Microsoft Office
  • Customer service
  • Tourism industry insight
  • Effective communication
  • Reservation management
  • Social media management
  • Problem solving
  • Team collaboration
  • Adaptability to change
  • Event planning

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Guest Experience Representative

Cuatro Cuatros
02.2025 - 06.2025

Front Desk Receptionist

Tanino Guest House
08.2024 - 12.2024

Public Relations Executive

Asociación Nacional de Estudiantes de Economía
04.2020 - 06.2024

Bachelors Degree in Economics - Economics And International Business

Universidad Juarez Del Estado De Durango

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Edén Jhoana Gutiérrez Velázquez