Movies and Series
Eduardo Aquino
Especialista En Atención Mercantil
Mexico
Summary
What sets me apart? My communicative acumen and attention to detail. My colleagues and managers have described me as a warm and assertive professional who not only makes informed decisions but also offers alternative solutions that foster authentic interactions, meeting and exceeding clients' expectations, my work as a Merchant Support Specialist underscores the importance of client satisfaction, reminding clients of the value of their time.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Merchant Service Consultant
Doordash Technologies
Mexico
08.2022 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Tested website features and functionality for optimal performance.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Customer Service Specialist
Marriott
Mexico
08.2019 - 06.2022
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Licenciatura - Comercio Y Logistica Internacional
Universidad Del Valle De Mexico
Coyoacan, Ciudad De Mexico 10.2022 - Current
Licenciatura - Industrial Management
UPIICSA
Mexico 08.2020 - Current
Skills
Cost-benefit analysis
undefinedInterests
Continuous Learning
Book Club
Spend time with my love ones
Timeline
Licenciatura - Comercio Y Logistica Internacional
Universidad Del Valle De Mexico
10.2022 - Current
Merchant Service Consultant
Doordash Technologies
08.2022 - Current
Licenciatura - Industrial Management
UPIICSA
08.2020 - Current
Customer Service Specialist
Marriott
08.2019 - 06.2022
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