Eduardo Ayala Siono
Mexicali
Summary
Internal Auditor / Data Entry Specialist with over 6 years of diverse remote work experience in meticulous data management, organization, and analysis. Proven ability to leverage data entry software, Microsoft Office Suite, and Google Sheets to ensure data accuracy and integrity. Bilingual (English and Spanish) with excellent communication and collaboration skills. Eager to contribute to a dynamic team environment through exceptional data entry and reporting skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Annotator
Remotask
06.2023 - Current
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Contributed to the development of AI algorithms through precise data annotation tasks.
- Collaborated with a team of annotators for consistent and accurate data labeling efforts.
- Reduced errors in machine learning models by providing high-quality annotated data.
- Reviewed AI prompts for accuracy and clarity following specific guidelines.
- Assisted in refining annotation guidelines to improve overall efficiency and accuracy within the team.
Data Entry Specialist/Internal Auditor
Cápita Works - Bilingual Virtual Assistants, ATM Company
06.2022 - 02.2024
- Analyzed loaders' receipts and photos to verify cash amounts in ATMs, promptly identifying and resolving discrepancies.
- Managed payroll for employees, ensuring accurate and timely compensation processing for over 10 employees per month.
- Tracked the time loaders took to drive to the ATM and complete the money loading or ATM maintenance, optimizing time management for operational efficiency and reducing time by 15%.
- Implemented systems in Slack and Google Drive for secure storage and organized retrieval of ATM photos, receipts, and documentation, improving document management efficiency by 25%.
- Constructed comprehensive Google Sheets to track ATM load information, enabling data-driven decision-making and trend identification, resulting in a 30% reduction in discrepancies.
- Utilized Word and Excel to present audit findings, driving informed decision-making for the CEO and executive team, resulting in a 35% improvement in audit reporting efficiency.
- Constructed comprehensive reports in Word and Google docs to communicate audit findings and recommendations to senior management.
Customer Care Specialist
Cápita Works - Bilingual Virtual Assistants, Interior Design Company
10.2021 - 03.2022
- Streamlined customer service operations for a U.S.-based interior design company, ensuring efficient communication and service delivery.
- Supported sales representatives by creating and tracking sales orders within the company's CRM (NetSuite).
- Maintained a comprehensive customer data log using Microsoft Excel, meticulously recording information from emails, sales orders, and other interactions.
- Extracted and tracked customer data from various sources (calls, emails, sales orders) for accurate recordkeeping and analysis.
- Managed email correspondence via Outlook, ensuring prompt resolution of customer inquiries related to claims, post-shipment issues, stock checks, and service requests.
- Handled inbound and outbound calls to resolve customers' concerns, create sales orders, cancel orders, attend refunds, and guide them to use the Company website.
Technical Support Representative
Telvista, Contact Center
06.2017 - 03.2021
- Trained new employees in technical support procedures, company policies, and CRM software, ensuring smooth onboarding and team integration.
- Utilized the company's CRM software to add and verify customer information, ensuring accurate and up-to-date records.
- Handled inbound and outbound calls to diagnose and resolve technical issues in a timely and efficient manner.
- Escalated complex technical issues, using the company's CRM software for efficient reporting and tracking.
- Skilled in troubleshooting complex technical problems, utilizing efficient diagnostic techniques to resolve customer concerns swiftly and effectively.
- Maintained up-to-date knowledge of the company's products and services to provide accurate support and advice.
- Utilized remote diagnostic and configuration tools to troubleshoot and resolve Wi-Fi connectivity problems.
Education
Bachelor's degree in law -
Universidad Del Valle De México
Mexicali, B.C.01.2021
Skills
- Data Entry Proficiency
- Data Management
- Auditing Assignments
- Data Analytics
- Report Creation
- Quality Evaluation and KPI Dashboarding
- CRM usage (eg, NetSuite)
- Customer Service (Phone, Email & Software)
- Technical Support (Phone, Email & Software)
- Google Sheets/Excel Expertise
- Managing customer accounts and records
- Time Management Optimization
Certification
- Microsoft Excel Professional, 01/2024 - Present, Edutin Academy, https://app.edutin.com/verify/10576094
- EFSET English Certificate 88/100 (C2 Proficient), 02/2021 - Present, EF Standard English Test (EF SET), http://efset.org/cert/1k8F9w
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Data Annotator
Remotask
06.2023 - Current
Data Entry Specialist/Internal Auditor
Cápita Works - Bilingual Virtual Assistants, ATM Company
06.2022 - 02.2024
Customer Care Specialist
Cápita Works - Bilingual Virtual Assistants, Interior Design Company
10.2021 - 03.2022
Technical Support Representative
Telvista, Contact Center
06.2017 - 03.2021
Bachelor's degree in law -
Universidad Del Valle De México
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