Excel
Certifications
Eduardo Ayala Siono
Mexicali, B.C.
Summary
Proactive and bilingual professional, offering 6 years of diverse experience. With background as an Internal Auditor, Customer Care Specialist and Technical Support representative. Eager to leverage my background and skills to contribute to my next team's success.
Overview
2
2
7
7
years of professional experience
2
2
Languages
Work History
Internal Auditor/Technical Administrator
Cápita Works
Remote
06.2022 - 02.2024
- Performed analytical reviews on financial data to detect errors or discrepancies
- Leveraged Slack's channels and file-sharing capabilities to curate auditable libraries of photos, documentation, and client feedback for various projects
- Implemented a system in Google Drive for secure storage and organized retrieval of ATM photos, receipts, and other documentation.
- Constructed comprehensive Google Sheets to track ATM load information, including timestamps, loader details, amounts, and discrepancies
- Leveraged Google Docs to present comprehensive audit findings, driving informed decision-making for the CEO and executive team
- Built dynamic dashboards in Excel showcasing key ATM status metrics like cash levels, transaction rates, and uptime, to facilitate proactive maintenance and minimize downtime
- Maintained a database of all completed audits and their results.
Customer Care Specialist
Duchateu
Remote
10.2021 - 03.2022
- Managed remote customer service operations for a U.S.-based company, ensuring efficient communication and service delivery
- Collaborated with sales representatives to create sales orders using company's CRM(NetSuite)
- Handled inbound and outbound customer calls, addressing a variety of needs including order placement, queries, order revisions, stock checks, and departmental communication
- Managed email correspondence via Outlook, addressing claims, post-shipment issues, stock checks, and service-related queries
- Managed data logging and tracking using Microsoft Excel, registering information from calls, emails, and sales orders.
Technical Support Representative
Telvista
Hybrid(Mexicali based)
06.2017 - 03.2021
- Utilized the company's CRM software(360), to add and verify customer information, ensuring accurate and up-to-date records
- Handled inbound and outbound calls to answer english speaking customers' inquiries, diagnosing and resolving technical issues in a timely and efficient manner
- Escalated complex technical issues, using company's CRM software(360) for efficient reporting and tracking
- Skilled in troubleshooting complex technical problems, utilizing efficient diagnostic techniques to resolve customer concerns swiftly and effectively
- Collaborated with the technical team to address systemic issues and improve product quality
- Maintained up-to-date knowledge of the company's products and services to provide accurate support and advice
- Utilized remote diagnostic and configuration tools to troubleshoot and resolve Wi-Fi connectivity problems.
Education
Bachelor's degree in law -
Universidad Del Valle De Mexico
Mexicali01-2021
Skills
- Google Workspace
- Excel Dashboarding
- Data Entry Proficiency
- Data Management
- Auditing Assignments
- Daily Reporting
- Data Analytics
- CRM usage (eg, NetSuite)
- Slack
- Customer Service (Phone, Email & Software)
- Technical Support (Phone, Email & Software)
- Google Sheets/Excel Expertise
Certification
- Microsoft Excel Profesional, 01/2024 - Present, Edutin Academy, https://app.edutin.com/verify/10576094
- EFSET English Certificate 88/100 (C2 Proficient), 02/2021 - Present, EF Standard English Test (EF SET), http://efset.org/cert/1k8F9w
Languages
- Spanish, Native or Bilingual Proficiency
- English, Professional Working Proficiency
Software
Slack
Google Workspace
Microsoft Office
Timeline
Internal Auditor/Technical Administrator
Cápita Works
06.2022 - 02.2024
Customer Care Specialist
Duchateu
10.2021 - 03.2022
Technical Support Representative
Telvista
06.2017 - 03.2021
Bachelor's degree in law -
Universidad Del Valle De Mexico