Eduardo Betancourt

As Frontend Web Developer, I participate in a project aimed at acquiring and formalizing new customers for financial products under the agile Scrum framework, which helped improve customer onboarding processes.

I engage in the following activities:

• Design and laid out user interfaces using Angular, Prime NG, HTML, CSS, and JavaScript, ensuring an efficient user experience that enhanced overall customer satisfaction.
• Implement SEO strategies, optimizing the system’s visibility in search engines, which led to increased traffic and user engagement.
• Create transactional emails through the SAP Emarsys platform, improving communication with customers and resulting in higher engagement rates.
• Integrate digital measurement tools using Google Tag Manager, enabling better analysis of user behavior, which informed future development decisions.
• Develop technological solutions for integrating ReactJS and Node components, connecting identity validation and facial biometrics services from third-party providers, thereby enhancing customer security.
• Integrate digital signature and contract services, ensuring customer security and process traceability, which streamlined operations and built customer trust.
• Fixing vulnerabilities identified during code analysis, which improved the resilience of applications against security threats and enhanced overall system integrity.
• Implement security best practices to ensure compliance with group standards and regulations, thereby safeguarding sensitive customer information.
• Conduct performance scans to optimize product performance and accessibility, ensuring a smooth user experience for all customers.
• Deployed versions in development and production environments through Google Cloud Services, facilitating the efficient management and monitoring of systems, which improved operational efficiency.

In my role as a System's Analyst, I worked as a technology solutions provider for a company in the banking sector with the following activities

• Requirements analysis: Identification of customer needs for the implementation of new functionalities.
• Incident management: Diagnosis and troubleshooting in production, ensuring the operational continuity of the applications.
• Database administration and analysis: Management of Informix and PostgreSQL, ensuring the integrity and performance of the information.