Eduardo Cardenas Morales
Tijuana
Summary
- Motivated individual with experience in customer service, prospecting and sales.
- Skilled in building customer relationships and understanding customer needs.
- Strong communication and interpersonal skills for providing superior customer service.
- Always looking for more opportunities to grow network & sales.
- Organized & dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
ClickSourcing
01.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Found leads via Linked In.
- Prospected clients
- Generated RFQs and customer follow up
- Visited clients for company line card Demo.
- Represented different company accounts.
- Managed over 100 emails per week.
Customer Service Representative Specialist
TaskUs
11.2021 - 02.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 20 customer calls and emails per day.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Development-Entepeuneur
Own company
10.2020 - 09.2021
- Self-motivated, with strong sense of personal responsibility.
- Assured that profit was reached with every sell
- Passionate about learning and committed to continual improvement.
- Skilled at working independently.
- Communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed over 20 sales per day.
Customer Service Representative Technician
Rain Bird
02.2016 - 10.2020
- Educated customers about product, equipment functionality and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
- Promoted available products and services to customers during service, account management, and order calls.
- Increased efficiency and performance by monitoring and improving from monthly goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service reps.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed over 80 customer calls per day.
- Managed over 150 plus emails per week.
- Managed over 20 Online orders per day.
Education
Centro Universitario De Tijuana - Pshycology
"CUT"
TijuanaSkills
- Revenue Forecasting
- Interpersonal Communications
- Constructive Feedback
- Product and service introduction
- Relationship Development
- Onsite Visits
- Providing RFQs
- Accounts follow-up
- Personalized customer service
Timeline
Inside Sales Representative
ClickSourcing
01.2022 - Current
Customer Service Representative Specialist
TaskUs
11.2021 - 02.2023
Sales Development-Entepeuneur
Own company
10.2020 - 09.2021
Customer Service Representative Technician
Rain Bird
02.2016 - 10.2020
Centro Universitario De Tijuana - Pshycology
"CUT"
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