Eduardo Gomez

• Customer Service and Problem Resolution: Provided effective solutions to customers regarding transfers, transaction policies, and other banking services through calls and emails.
• Conflict Management: Managed difficult situations with upset customers, using de-escalation techniques and empathy to resolve issues calmly and professionally.
• Personalized Advice: Guided customers through complex banking processes, ensuring they understood their options and the benefits of each service.
• Effective Communication: Explained banking policies clearly to ensure that customers understood all details and procedures.
• Commitment to Quality: Consistently maintained high standards of service, achieving customer satisfaction and surpassing service expectations.

• Human Resources Management: Handled employee complaints management and resolved conflicts, promoting a harmonious work environment.
• Recruitment and Selection: Actively participated in the recruitment process, from posting job offers to evaluating candidates, contributing to the hiring of qualified personnel for key industrial projects.
• Internal Event Planning and Coordination: Assisted in organizing public relations activities and corporate events, promoting employee well-being and fostering internal cohesion.
• Documentation and Records: Managed employee documentation, including background checks, and maintained an updated digital database with all required documents.
• Employee Performance Evaluation: Conducted periodic performance evaluations and participated in decisions regarding dismissals and employee relocations.
• Compliance with Academic Practices: This experience was part of my required professional practice hours, providing me with key skills in human resources and workplace safety applied to an industrial environment.
• Payroll and Benefits Management: Handled administrative tasks related to payroll and employee benefits, ensuring accurate and timely payments and assisting with benefits inquiries.
• Labor Law Compliance: Ensured compliance with labor laws and company policies, helping create a legally compliant work environment.
• Industrial Safety Management: Developed and implemented safety plans for industrial and electromechanical projects, ensuring employee protection and facility integrity.
• Risk Assessment: Conducted risk assessments at various stages of projects, identifying potential hazards and proposing preventive measures to avoid workplace accidents.
• Regulatory Compliance: Ensured compliance with local and international safety regulations, implementing strict safety policies that helped reduce accidents by 30%.
• Training and Awareness: Coordinated safety training programs, emergency protocols, and the use of personal protective equipment (PPE), improving safety awareness within the team.
• Inspection and Auditing: Conducted periodic inspections of facilities and equipment, ensuring compliance with safety standards and performing internal audits to identify areas for improvement.
• Safety System Implementation: Assisted in the installation and monitoring of safety systems, such as alarms, cameras, and access control devices, to protect the facilities and prevent incidents.
• Reporting and Follow-up: Prepared detailed reports on incidents and corrective measures implemented, contributing to continuous improvement in the company’s safety policies.

• Insurance Sales and Advice: Marketed life insurance and retirement fund products from leading companies like AllState, State Farm, and AIG, providing tailored solutions to clients.
• Client Management: Made an average of 100 contacts daily, achieving a 15% response rate and converting them into potential clients.
• Telemarketing and Client Analysis: Conducted proactive telemarketing and gathered key information for the enrollment of insurance policies.
• Collaboration with Underwriting: Coordinated with the underwriting team from the company that was best suited to the clients needs to ensure that policies were correctly set up, implementing personalized clauses to suit each client’s needs.
• Sales Performance: Averaged 20 policies sold per month, generating monthly commissions of up to $5,000.

Financial Analysis: Assessed the financial situation of each client to recommend retirement plans tailored to their needs and goals, ensuring effective solutions.