Eduardo Gonzalez Naranjo

• Generate results reports for different contracted processes
• Search for new business opportunities to expand contracted services
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
• Monitored and analyzed customer feedback to identify opportunities for improvement
• Developed and implemented strategies to increase client retention
• Educated clients on new services to increase customer engagement with brand
• Coordinated with internal teams to facilitate prompt delivery of client projects
• Met existing customers to review current services and expand sales opportunities
• Negotiated prices, terms of sales and service agreements
• Increased business relations by 10% last year
• Managed over 10 customer meetings per week to review, monitor and take actions on contracted services.

• Supervisor of operation team for qualification and certification of origin, main team activities were:
• Request for declarations of origin
• Origin qualification of auto parts and light vehicles.
• Issuance of certificates of origin.
• Results report
• Duty avoidance.

Increased qualification results from 70% of completed to 95%

Reduce duty payment in 20%.

• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Team leader in group projects, delegating tasks and providing feedback
• Adaptable and proficient in learning new concepts quickly and efficiently
• Exercised leadership capabilities by successfully motivating and inspiring others
• Managed time efficiently in order to complete all tasks within deadlines
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Origin solicitation and qualification
• Developed strong organizational and communication skills through coursework and volunteer activities
• Applied effective time management techniques to meet tight deadlines
• Gained extensive knowledge in data entry, analysis and reporting
• Managed time efficiently in order to complete all tasks within deadlines
• Increased to 95% NAFTA reconciliation duty
• Vehicles qualification cycle time reduced in 20%