Eduardo Guevara

Telemarketing

Cuautitlán

Summary

Proven Bilingual Customer Service Representative with a track record of excellence at Atento Holdco, adept at handling customer service and credit calls with efficiency. Skilled in Excel and proficient in bilingual communication, I significantly contributed to team training and leadership, overseeing 15 agents during peak periods. My problem-solving and teaching abilities have consistently enhanced service quality and customer satisfaction.

Overview

Certification

Work History

Bilingual Customer Service Representative

Atento Holdco

7 2019 - Current

Managed high-volume of customer service calls,credit calls and responses of emails to assist customers with their orders and account information.

I helped during peak seasons with trainings and I was in a supervisor role in which I needed to be in charge of 15 agents.

Education

International Trade - Customs And Logistic

Doctor Emilio Cárdenas

Tlalnepantla

Skills

Service recommendations

Bilingual Type

Problem-solving

Excell adept

Teaching

Certification

TKT (Teaching Knowledge Test)

Timeline