Eduardo Jeronimo Rivera
Mexicali,BCN
Summary
Dynamic tech support professional with a proven track record in customer service and problem-solving. Known for managing high-volume calls and maintaining customer satisfaction through effective communication and active listening.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tech Support Customer Service
TELVISTA
Mexicali, Baja California, Mexico
06.2023 - 09.2023
- Assisted customers in both English and Spanish, resolving inquiries effectively.
- Utilized CRM software to track and manage customer interactions efficiently.
- Provided product information and support, ensuring high levels of customer satisfaction.
- Adapted quickly to changes in policies, procedures, and product offerings for improved service quality.
- Handled escalated issues professionally, maintaining calmness under pressure while seeking solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Decoration Technician
Dekra Lite
Santa Ana USA
02.2017 - 10.2019
- Installed decorative elements according to design specifications and safety standards.
- Assisted in the setup and takedown of event decorations, ensuring seamless transitions.
- Collaborated with team members to execute design concepts effectively and efficiently.
- Maintained inventory of decoration materials, optimizing resource availability for projects.
- Trained junior technicians on installation techniques and safety protocols.
Education
No Degree - World Geography
Coastline Community College
Fountain Valley12-2028
High School Diploma -
Santa Ana High School
California USA06-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Certification
- lead decorator installer License - 2017-2019
- Licensed [technical installer] - [2017-2019]
- [high school diploma ] Training - 2008-2011
stargazing ,botanist
I always being fascinating over of solar system since a young age,, I have an extensive knowledge of cosmos
As a botanist enthusiasm I successfully manage Plant grow and different methods of ultimate success...
Languages
English
Bilingual or Proficient (C2)
Timeline
Tech Support Customer Service
TELVISTA
06.2023 - 09.2023
Decoration Technician
Dekra Lite
02.2017 - 10.2019
No Degree - World Geography
Coastline Community College
High School Diploma -
Santa Ana High School