Eduardo Luna Mora
Manager
Mexico City
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
I am a very hard-working person and I always provide an excellent customer service including an efficient resolution of any kind of problems that may arise.
Overview
13
13
years of professional experience
Work History
Manager
Big Bola Casinos
Leon
03.2021 - 03.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Planning, directing and controlling daily operations.
- Submission of periodic reports and monthly closing reports to management.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Pit Boss
Sinatra's Room
CDMX
10.2016 - 02.2020
- Implemented effective marketing strategies to attract new customers and retain existing players, contributing to ongoing business growth.
- Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
- Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
- Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
- Maintained open communication channels with all team members promoting healthy work culture and boosting employee morale.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Casino Croupier
Casino Kash
03.2014 - 10.2016
- Improved teamwork and communication among fellow croupiers through active participation in team meetings and activities.
- Participated in regular professional development trainings to stay current on industry trends and improve job performance.
- Maximized player satisfaction with timely resolution of disputes and clarification on game rules.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining a courteous demeanor throughout interactions.
- Facilitated a welcoming environment for novice players, providing clear explanations of game rules and betting procedures.
- Demonstrated strong multitasking abilities by simultaneously managing multiple games while ensuring compliance with casino policies.
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
Cashier
Walmart
03.2012 - 08.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
English Language
Upiicsa
Mexico City, Mexico 04/2020 -
Técnico en contabilidad - Contabilidad
Bachillerato tecnológico del centro escolar EULER
09/2015 - 08/2017
Skills
Customer service
Verbal and written communication
Conflict resolution
Problem-solving
Teamwork and collaboration
Multitasking
Adaptability and flexibility
Personal Information
Contacto
Phone Number: 5566626543
Nombre y contacto
Eduardo de Jesus Luna Mora
5566626543
Timeline
Manager
Big Bola Casinos
03.2021 - 03.2025
Pit Boss
Sinatra's Room
10.2016 - 02.2020
Casino Croupier
Casino Kash
03.2014 - 10.2016
Cashier
Walmart
03.2012 - 08.2014
English Language
Upiicsa
04/2020 -
Técnico en contabilidad - Contabilidad
Bachillerato tecnológico del centro escolar EULER
09/2015 - 08/2017
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