Eduardo Martinez Lopez

Customer Service Rep

Hermosillo, Sonora

Summary

Adept at managing high-stress situations, I enhanced customer loyalty and satisfaction at Internet Brands through empathetic complaint resolution and exceptional multitasking abilities. Leveraging skills in customer service and problem-solving, I excelled in a fast-paced call center, significantly building trust in our brand. My approach combines active listening with effective decision-making, fostering team collaboration.

Overview

years of professional experience

Language

Work History

Customer Service Representative

Internet Brands

03.2021 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Education

Bachelor of Administrative Studies - International Business

Universidad De Sonora

Hermosillo, Sonora, Mexico

05.2001 -

Skills

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Time management

Complaint resolution

Call center experience

Decision-making

Team collaboration

Timeline