Summary
Overview
Work History
Education
Skills
Timeline
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Eduardo Montes Navarro

Sel-Employed
Guadalajara

Summary

Versatile Voice Actor and Business Owner with a proven track record at Prismaticoos and Cervecería Sur. Excelled in elevating customer satisfaction by over 20% through strategic planning and exceptional communication. Skilled in negotiation and fostering strong client relationships, adept at leading teams to achieve business development goals.

Overview

16
16
years of professional experience
1
1
Language

Work History

Voice Actor

Prismaticoos
10.2021 - 06.2023
  • Provided clear and effective communication throughout the production process, fostering strong relationships with clients and team members alike.
  • Elevated podcast episodes with engaging narration that kept listeners tuned in throughout each episode''s duration.
  • Lent vocal talents to promotional videos, creating impactful trailers that generated buzz and anticipation for upcoming releases.
  • Developed unique character voices, contributing to the success of numerous animated series and video games.

Manager /Business Owner

Cervecería Sur
11.2016 - 10.2019
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Owner

Café Local
08.2014 - 04.2015
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Freelancer

Self-employeed
01.2007 - 01.2012
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
  • Strengthened client relationships with consistent communication and timely project updates.

Education

No Degree - Marketing

ITESO
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

Customer Service

Negotiation and Conflict Resolution

Excellent Communication

Team Leadership

Strategic Planning

Business Development

Time Management

Performance Management

Timeline

Voice Actor

Prismaticoos
10.2021 - 06.2023

Manager /Business Owner

Cervecería Sur
11.2016 - 10.2019

Owner

Café Local
08.2014 - 04.2015

Freelancer

Self-employeed
01.2007 - 01.2012

No Degree - Marketing

ITESO
05.2001 -

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Eduardo Montes NavarroSel-Employed