Eduardo Morales Acosta
Learning Development Specialist
Mexicali
Summary
Learning and development professional with proven track record in creating impactful training programs that boost organizational effectiveness. Known for fostering collaborative environment and delivering results in dynamic settings. Proficient in needs assessment, curriculum development, and facilitation, with reputation for reliability and adaptability.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Learning and Development Specialist
Redial
04.2022 - Current
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
- Boosted employee engagement in training programs, utilizing interactive e-learning modules and gamification techniques.
- Transformed employee performance feedback into actionable development plans, promoting individual and organizational growth.
- Provided coaching and mentoring to employees.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
Translator and Interpreter
Freelance
12.2017 - Current
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Translated documents from English to Spanish.
- Translated documents from Spanish to English.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Researched cultural etiquette and specific use of slang words.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Fostered deeper appreciation of cultural nuances among clients with meticulously researched translations.
- Enhanced customer support by translating help guides and online support resources.
- Proofread, edited and improved documents of different sizes.
- Reviewed, edited and proofread translated documents for accuracy.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Customer Service Representative
I.D.L.
12.2021 - 03.2022
- Increased efficiency in scheduling by optimizing routes for multiple patients'' pickups and dropoffs.
- Educated patients and their families on the importance of adhering to pre-transport requirements, such as fasting guidelines or medication schedules.
- Streamlined communication between medical staff, patients, and their families to reduce misunderstandings and facilitate smooth transitions.
- Coordinated with healthcare professionals to ensure seamless transfer of patients between facilities.
- Implemented feedback from supervisors to continually improve performance and quality of service provided to clients.
- Handled delicate situations involving end-of-life care or challenging family dynamics with sensitivity and respect towards all parties involved.
- Reduced wait times for patients by proactively communicating with dispatchers regarding schedule adjustments or delays.
Sales Agent
American Loan Employee Services
02.2019 - 10.2019
- Compra/venta de artículos varios.
- Prospección de clientes y cierre de ventas.
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Explained features and advantages of tools and electronic products to promote sales.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor's Degree - Translation
Universidad Autonoma De Baja California
Mexicali, B.C.06-2019
Skills
Sense of responsibility
Confidence
Ability to work in a team
Ability to handle conflict
Positivity
Problem solving
Adaptability
Technical training
Soft skills training
Adult learning theory
Employee engagement
Employee relations
References
- Ángel Noel, Morales Mora, 686-509-6991
- Valeria Gaspar, Ordoñez, 686-162-1898
- Beatriz Avilez, Espinoza, 686-132-8402
- Juan Daniel, Arteaga Roldan, 686-509-0017
- Víctor Brian, Huerta Román, 686-152-6547
- Juan José, Morales Acosta, 686-111-7294
Timeline
Learning and Development Specialist
Redial
04.2022 - Current
Customer Service Representative
I.D.L.
12.2021 - 03.2022
Sales Agent
American Loan Employee Services
02.2019 - 10.2019
Translator and Interpreter
Freelance
12.2017 - Current
Bachelor's Degree - Translation
Universidad Autonoma De Baja California