Summary
Overview
Work History
Education
Skills
Websites
Certification
Conferences and courses
Interests
Timeline
Generic

Eduardo Moises Ochoa Alva

IT Service Desk México-LATAM.
Coyoacán

Summary

Results-driven IT engineer with 15+ years of experience in operating systems, information security, networking, and warehouse operations. Proven track record of delivering exceptional results through strategic planning, problem-solving, and effective collaboration. Skilled in optimizing system performance, implementing robust security measures, and streamlining warehouse operations to drive efficiency and cost savings. Adept at staying abreast of industry trends and emerging technologies to provide innovative solutions that meet business objectives.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
9
9
Certifications

Work History

IT Service Desk México-LATAM

Milestone@Uber
07.2022 - Current
  • Provide Support, Troubleshooting Uber Internal-External Apps, Software, Hardware and Audio-Video Solutions
  • (+800 Users)
  • Procurement, Enrollment, Configuration, Security and Management of MacOS, iOS, Windows, Chromebooks and Linux devices
  • Working knowledge of Microsoft AD, Office 365, Google Workspace Suite, Autopilot, Apple Mac OS, ABM, DUO, MDM, Airwatch, Chef
  • Training users on helpdesk processes, including IT and security policies and practices, ServiceNOW, Jira, Confluence

IT Coordinator

Stanley Black & Decker
03.2015 - 06.2022
  • Support to end-users PC problems, related to MS Windows, Applications, Connectivity, Datacenter, CCTV and Warehouse Operations
  • Design and deliver ServiceNow solutions with a technical architecture for long-term success following SNOW technical standards and leading practices
  • Servers Administration, Internal-External Apps and Desktops Migration to AWS / Microsoft Azure Cloud Solutions
  • Support and Troubleshooting of SAP System (SD) and JDA Redprairie (WMS)

Support Leader (SOC)

Westcon
08.2014 - 03.2015
  • Experience of products from security vendors such as Bluecoat, Checkpoint, F5 Networks, Aruba Networks, Websense
  • Provide 1st | 2nd line support for Network / Security troubleshooting
  • Understanding and Troubleshooting of associated protocols: TCP/IP, UDP, ICMP, HTTP/S, DNS, SMTP, SSH, FTP, and tools as Wireshark, Wildpackets, Tcpdump, netcat, nmap, grep, sed, awk

Education

L.S.C.A -

Universidad Del Valle De México
01.2007 - 05.2010

TELEMATICS -

Universidad Tecnológica
01.2002 - 01.2005

Skills

    Customer Service

    Lead

    Collaborate

    Problem-Solving

    Creative

    Initiative

    Motivated

Certification

AWS Certified Solutions Architect - Associate, GGT335TLEE1E1VW6

Conferences and courses

  • Cisco CCNA 200-301, Cisco Netacad | Kali Networks, 08/2022, 12/2022, CCNA covers networking, IP services, security, automation and programmability.
  • Red Hat System Administration I (RH124), RedHat, 04/2022, 06/2022, Linux administration competence by focusing on core administration tasks.
  • AZ-104 Microsoft Azure Administrator, Enterprise Skills Initiative. Microsoft, 11/2021, Present, How to manage their Azure subscriptions, secure identities, configure virtual networking, etc.
  • AWS Academy Cloud Architecting [1599], AWS Academy, 10/2020, 12/2020, The course is designed to teach solutions architects how to optimize the use of the AWS Cloud.
  • Containers Bootcamp v2.0, Kontinu, 08/2020, 08/2020, Knowledge of Docker, Docker Compose and Kubernetes (Fundamentals).
  • Scrum Fundamentals Certified, SCRUMstudy, 07/2020, 07/2020, Basic understanding of how Scrum framework works in delivering successful projects.
  • Amazon Web Services Bootcamp, Bootcamp Institute, 06/2020, 07/2020, Knowledge in AWS core services as well as advanced techniques for scalability, availability and security.

Interests

Technology

Running

Music

Nature

Timeline

IT Service Desk México-LATAM

Milestone@Uber
07.2022 - Current

IT Coordinator

Stanley Black & Decker
03.2015 - 06.2022

Support Leader (SOC)

Westcon
08.2014 - 03.2015

L.S.C.A -

Universidad Del Valle De México
01.2007 - 05.2010

TELEMATICS -

Universidad Tecnológica
01.2002 - 01.2005
Eduardo Moises Ochoa AlvaIT Service Desk México-LATAM.