Eduardo Olvera
Compliance Specialist
Chicoloapan de Juárez
Summary
My professional training allows me to address the needs of today's working world. I am interested in making a difference in the company I represent; since I have the certainty that my leadership, my commitment and my teamwork skills are the foundation for achieving the objectives of this company generating things happen.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
COMPLIANCE SPECIALIST
HireRight
10.2023 - Current
- Conduct audits and assessments for existing customers to ensure processes and documentation are updated for certain product/request.
VERIFICATIONS RESEARCHER LL
HireRight
Mexico
11.2021 - 09.2023
- Conducted in-depth research data verification to validate applicants data (Employment History, Education, Criminal Records, Professional Licenses) depending on Customer/Client needs.
CSR, SUBJECT MATTER EXPERT SME (Verizon)
Tech Mahindra
08.2020 - 11.2021
- CSR: Assisted customers with account set-up, billing, payment processing and support policies and procedures.
- SME: resolving questions about product and processes, handling escalations and reporting.
CSR (Collections), MST MANAGEMENT SUPPORT TEAM
AT&T
06.2018 - 09.2019
- CSR: Assisted customers with billing details, payment options, service restauration procedures and account status in multiple business lines (cable, phone and internet) services.
- MST: Handled complex customer issues escalated from frontline support, including services disputes, billing discrepancies, etc.
CSR, SENIOR REP, QUALITY ANALYST (T-mobile)
Grupo Telvista
03.2016 - 05.2018
- CSR: Provided support to customers via phone about account set-up, billing, troubleshooting and account status.
- Senior REP: Served as a subject matter expert for procedural, product and system related questions, handled frontline escalations via phone resolving complex customer issues.
- QA: Monitored and evaluate customer service calls to ensure adherence to quality standards and company policies, identified trends in agents performance, communications skills and provided actionable feedback/coaching.
Education
MARKETING -
Universidad del Valle de México
07.2016 - 05.2018
Skills
- Adaptability
- Communication
- Microsoft Office
- Time management
- Auditing processes
- Attention to detail
- Audit documentation
- Multitasking
Timeline
COMPLIANCE SPECIALIST
HireRight
10.2023 - Current
VERIFICATIONS RESEARCHER LL
HireRight
11.2021 - 09.2023
CSR, SUBJECT MATTER EXPERT SME (Verizon)
Tech Mahindra
08.2020 - 11.2021
CSR (Collections), MST MANAGEMENT SUPPORT TEAM
AT&T
06.2018 - 09.2019
MARKETING -
Universidad del Valle de México
07.2016 - 05.2018
CSR, SENIOR REP, QUALITY ANALYST (T-mobile)
Grupo Telvista
03.2016 - 05.2018
Similar Profiles
Vishnu TallaVishnu Talla
Research Analyst at HireRightResearch Analyst at HireRight
Scott WhiteScott White
Vice President, Account Management at HireRightVice President, Account Management at HireRight
Steve GirdlerSteve Girdler
Chief Revenue Officer at HireRightChief Revenue Officer at HireRight
Jail Jesus Espinosa GomezJail Jesus Espinosa Gomez
Collections Specialist at GoodleapCollections Specialist at Goodleap
Jose luis francisco Flores AlvarezJose luis francisco Flores Alvarez
Basculista at Gerdau corsa S.A.P.I.Basculista at Gerdau corsa S.A.P.I.