Eduardo Rivera

• Exceeded FY2024 quota by 120% at Genesys in Mexico.
• Managed Telecommunications, BPO & Media Verticals, focusing on transitioning clients to cloud technologies.
• Developed strong client relationships and drove revenue growth through innovative solutions.

• Exceeded FY2023 quota by 223% through strategic sales tactics.
• Expanded BPOs install base in Mexico by 40%.
• Developed and implemented evolutionary roadmaps to drive adoption and expansion as a recurring sales strategy

• Developed MOVE, a collaborative methodology for Genesys LATAM strategies aligned to business KPIs.
• Influenced business closings for over 2.5MUSD in Genesys LATAM, earning the title of Best Business Consultant of the World.
• Led strategic initiatives at Genesys, a leading company in Mexico, driving transformation and growth in the region.

• Led technical and functional design for strategic enterprise accounts including Banorte, IZZI, Telefonica, Coppel, Citibanamex, and many others.
• Positioned solutions and provided business consulting for partners to drive growth and success.
• Collaborated with cross-functional teams to ensure successful implementation of solutions for clients..

• In charge of the design, positioning and support of technical proposals for Banking, Retail, Insurance and Telco
• Quota of 1.2MUSD exceeded and better performance in Professional Services in Latam
• 2015 PS Awards best performer

• Led implementation teams of over 15 people in technological substitution projects at Genesys, focusing on Avaya replacement projects for Telefónica Movistar.
• Consolidated 9 outsourcers onto the same CX platform in Genesys Engage, resulting in streamlined operations and improved efficiency.
• Managed post-sale tasks in professional services projects, ensuring client satisfaction and successful project delivery.

• Managed the Aspect Cloud Implementation Project Office for the unification of BPOs in the cloud at Seguros Bancomer.
• Led the successful implementation of cloud solutions for UNIGATE MEXICO, ensuring seamless operations.
• Streamlined project processes, resulting in increased efficiency and cost savings for the company.

• Technical consultant for integration projects at Telmex

• Implementation leader for Integration projects with Contact Center solutions

• Managed a team to reduce new project investments by 80% of the annual budget, leading to cost savings and increased efficiency.
• Received 2005 & 2006 Awards for Best Technological Solution in Contact Centers in Mexico by IMT, showcasing expertise in the industry.

• In charge of the 1st level support of Genesys care systems
• Design of routing strategies for efficient handling of interactions, increasing agent productivity by 12%