Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Eduardo Rodriguez

South Gate

Summary

Dynamic Port Dispatcher with extensive experience at Reynaga Trucking, excelling in customer service and dispatch coordination. Proven ability to manage high-stress situations while ensuring timely deliveries and maintaining professional relationships. Skilled in using dispatch software and active listening to resolve conflicts and enhance team collaboration.

Overview

32
32
years of professional experience

Work History

Port Dispatcher

Reynaga Trucking
06.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Port Dispatcher

Leoness Express INC
01.2018 - 06.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Worked flexible hours; nights, weekends, and holiday shifts.
  • Schedule deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communications systems.

Port Dispatcher

M&A Logistics
06.2013 - 01.2018
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Glazier

Style Bath
05.2000 - 06.2009
  • Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
  • Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
  • Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
  • Utilized problem-solving skills to address any challenges encountered during the installation or repair processes efficiently.
  • Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
  • Fabricated and installed required hardware and moldings for glass installations.
  • Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
  • Completed fabrication and installation of storefront areas and aluminum-framed entrances.
  • Ensured long-lasting results by properly sealing joints using appropriate caulking materials during the installation process.
  • Followed established safety guidelines while removing broken glass prior to glass replacement.
  • Monitored work site operations and safety to prevent hazards and cultivate efficiency.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet all deadlines without compromising quality.

SHEETMETAL SPECIALIST

BF Goodrich Aerospace
08.1997 - 10.1999
  • Followed all company policies and procedures to deliver quality work.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.

HYDRAULICS SPECIALIST

USAF
09.1993 - 07.1997
  • Facilitated timely referrals to specialists when necessary, coordinating appointments and sharing pertinent medical information for seamless continuity of care.
  • Played an active role in mentoring new hires, sharing best practices and helping them achieve their full potential as Support Representative Specialists.
  • Regularly consulted with psychologists, therapists, and other specialists involved in students'' care plans to ensure interdisciplinary approaches were effectively implemented.
  • Provided technical expertise on various infrastructure projects involving hydraulics, contributing to successful completion within budget constraints.

Education

High School Diploma -

Los Angeles Jordan High
Watts Ca
06-1993

Skills

  • Customer service

  • Data entry

  • Decision-making

  • Active listening

  • Dispatch software

  • Dispatch coordination

Languages

Spanish
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Port Dispatcher

Reynaga Trucking
06.2022 - Current

Port Dispatcher

Leoness Express INC
01.2018 - 06.2022

Port Dispatcher

M&A Logistics
06.2013 - 01.2018

Glazier

Style Bath
05.2000 - 06.2009

SHEETMETAL SPECIALIST

BF Goodrich Aerospace
08.1997 - 10.1999

HYDRAULICS SPECIALIST

USAF
09.1993 - 07.1997

High School Diploma -

Los Angeles Jordan High

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Eduardo Rodriguez