Eduardo Rodriguez
South Gate
Summary
Dynamic Port Dispatcher with extensive experience at Reynaga Trucking, excelling in customer service and dispatch coordination. Proven ability to manage high-stress situations while ensuring timely deliveries and maintaining professional relationships. Skilled in using dispatch software and active listening to resolve conflicts and enhance team collaboration.
Overview
32
32
years of professional experience
Work History
Port Dispatcher
Reynaga Trucking
2022.06 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Port Dispatcher
Leoness Express INC
2018.01 - 2022.06
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Worked flexible hours; nights, weekends, and holiday shifts.
- Schedule deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communications systems.
Port Dispatcher
M&A Logistics
2013.06 - 2018.01
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Glazier
Style Bath
2000.05 - 2009.06
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Utilized problem-solving skills to address any challenges encountered during the installation or repair processes efficiently.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Fabricated and installed required hardware and moldings for glass installations.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Ensured long-lasting results by properly sealing joints using appropriate caulking materials during the installation process.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet all deadlines without compromising quality.
SHEETMETAL SPECIALIST
BF Goodrich Aerospace
1997.08 - 1999.10
- Followed all company policies and procedures to deliver quality work.
- Optimized inventory management, minimizing waste and reducing costs.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
HYDRAULICS SPECIALIST
USAF
1993.09 - 1997.07
- Facilitated timely referrals to specialists when necessary, coordinating appointments and sharing pertinent medical information for seamless continuity of care.
- Played an active role in mentoring new hires, sharing best practices and helping them achieve their full potential as Support Representative Specialists.
- Regularly consulted with psychologists, therapists, and other specialists involved in students'' care plans to ensure interdisciplinary approaches were effectively implemented.
- Provided technical expertise on various infrastructure projects involving hydraulics, contributing to successful completion within budget constraints.
Education
High School Diploma -
Los Angeles Jordan High
Watts Ca1993-06
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatch coordination
Languages
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Port Dispatcher
Reynaga Trucking
2022.06 - Current
Port Dispatcher
Leoness Express INC
2018.01 - 2022.06
Port Dispatcher
M&A Logistics
2013.06 - 2018.01
Glazier
Style Bath
2000.05 - 2009.06
SHEETMETAL SPECIALIST
BF Goodrich Aerospace
1997.08 - 1999.10
HYDRAULICS SPECIALIST
USAF
1993.09 - 1997.07
High School Diploma -
Los Angeles Jordan High