Eduardo Rodriguez
South Gate
Summary
Dynamic Port Dispatcher with extensive experience at Reynaga Trucking, excelling in customer service and dispatch coordination. Proven ability to manage high-stress situations while ensuring timely deliveries and maintaining professional relationships. Skilled in using dispatch software and active listening to resolve conflicts and enhance team collaboration.
Overview
12
12
years of professional experience
Work History
Port Dispatcher
Reynaga Trucking
06.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Port Dispatcher
Leoness Express INC
01.2018 - 06.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Worked flexible hours; nights, weekends, and holiday shifts.
- Schedule deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communications systems.
Port Dispatcher
M&A Logistics
06.2013 - 01.2018
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School Diploma -
Los Angeles Jordan High
Watts Ca06-1993
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatch coordination
Languages
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Port Dispatcher
Reynaga Trucking
06.2022 - Current
Port Dispatcher
Leoness Express INC
01.2018 - 06.2022
Port Dispatcher
M&A Logistics
06.2013 - 01.2018
High School Diploma -
Los Angeles Jordan High
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