Eduardo Anastacio López Rodríguez

-Managed on-site and online evaluations, internal audits and customer surveys.

-Worked with customers to understand needs and provide excellent service.

-Identified issues, analyzed information and provided solutions to problems.

-Responsible for supporting the Learning Management Platform of the company Latam/USA.

-Highly organized, detail oriented, and able to prioritize, manage and complete projects with tight deadlines.

-Access and password resets

-Team lead, providing feedback to team, Improving KPI´s and achieve goals weekly, biweekly, semimonthly and monthly.

-Support in organizing training and seminars according to business needs and track training activities.

-Direct contact with RODs (Regional operation Directors), Market Managers and supervisors.

-Direct Contact with Mangers and store in field.

-Attend abroad meeting and follow-ups annually

-Helped other departments like Legal, HR and Metrics to develop new procedures such as the implementation for the STPS (secretaria del trabjo y prevision social) needs (Norma 35, FCPA, Code of ethics etc.

-Research for new technologies to implement new procedures in the company with low investment.

-Adviser for annual improvements.

-Annual reports for RODS, Dashboards, interpretation of information and collection.

-Supporting the administrating the company’s learning management system by investigating and responding to the help desk Latam/USA.

-Generate reports for certifications, monthly courses for companies needs, Customer satisfaction courses, Mandatories courses for the STPS.

-Direct contact with the LMS provider, solving inquiries, upgrading needs, updating LMS features for accounts.

-Analyze, interpret and present reports.

-KPIs and FAQ´s

Administer data bases and comply company´s guidelines and procedures.

-Provide interpretation services to facilitate communication among both languages, breaking language and culture barriers between our clients from: U.S.A., Canada, UK to their customers from all Latin America, Puerto Rico, Cuba and travelers in foreign countries.

Comply with Language Line Solutions’ core values: Integrity, Innovation, Excellence, and Tolerance.

-As an interpreter, we always demonstrate proficiency and highly customer service in both languages and work with highly sensitive information to gain customers satisfaction and their trust.

-Must have knowledge in fields such as: Managements levels, Financial Institutions, Recruitment, credit bureaus, workers compensation board, state and federal laws and Benefits (401k rollovers, W2 forms, Tax returns, Health insurances, Texas health and human services agencies, Resorts, Appeals, etc.) for U.S.A and Canada, Educational fields, airlines, utilities companies, etc.

-As Level 2- customer Service Interpreter, Level 3 Recorded statements Interpreter and Level 4 Medical and legal Interpreter as how promotions took place.

-The HR Administrator ensures a positive customer experience by providing superior customer service and serving as the1ºst point of contact for all HR-related inquiries and transactional support.

-Receive, route, resolve, and properly close all inquiries in an accurate and timely manner via case management according to Bombardier`s Procedures and core values: Integrity, Commitment to Excellence, Customer Orientation and Shared Holder Focus.

-Provide direct support to company employees, managers, HRBP's, and other HR groups located in U.S.A. and Canada. Process HR transactions in ERP that require finalization by HR-shared services such as: Contracts, Terminations, Promotions, New Hires, Salary Changes, Working Time, Payments, Benefits, and Deductions in U.S.A., Canada and Mexico, etc.

-Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.

-Taught English language to students in setting.

-Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.

-Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.

-Coordinated special excursions to local points of interests and more extensive study trips to expand learning for language students.

-Sourced optimal curricula and developed lesson plans to fully cover target material for each course.

-Designed and developed instructional activities using data from student learning style assessments.