EDUARDO ANTONIO ANOTA GIRON
Informatic Engineer
Tlaquepaque
Summary
An upcoming Informatic engineer graduate with four years of experience as a validation technician, complemented by proficiency in computer assembly, customer support, and troubleshooting operating systems and software. Eager to progress in the technology sector by pursuing new opportunities and expanding skills
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
TCS Mexico
03.2024 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Validation Technician Grade 056
Intel SA de CV
8 2021 - 12.2023
- Ensured delivery integrity through the implementation of data validation checks
- Followed safety protocols to ensure the safety of both the platform server and the technician
- Trained and mentored new assembly staff to ensure accurate and safe assembly procedures
- Tracked and monitored progress of trainees to identify areas of improvement and provide feedback
- Led a team of assembly workers to meet assembly goals in a timely manner
- Followed detailed assembly instructions and diagrams to assemble components
- Identified and implemented process improvements that reduced assembly time
- Analyzed system utilization and capacity to identify areas of improvement and plan for future growth.
Validation Technician grade 1
Opciones de Servicio en Mexico SA de CV
03.2019 - 08.2021
- Server Installation and Configuration: Deploying and setting up new servers based on the organization's requirements
- Configuring server hardware, including processors, memory, storage, and network interfaces
- Operating System Management: Installing, configuring, and maintaining server operating systems based in debian distributions
- Server Monitoring: Use of internal tools to monitor and keep track of server performance, resource utilization, and potential issues risking the test time of each test scenario
- Troubleshooting and Issue Resolution: Diagnosing and resolving server related issues, whether they involve hardware failures, software glitches, or connectivity problems and providing timely support to minimize downtime
- Documentation: Maintaining documentation of server configurations, procedures, and changes made to the system, also for troubleshooting purposes and for knowledge sharing within the team
- Collaboration: Collaborating with other IT professionals, such as network administrators, database administrators, and developers, to ensure seamless integration of server systems with other components.
Education
Ingenieria informatica -
Centro De Ciencias Exactas E Ingenierías
Guadalajara, Tlaquepaque 08.2016 - Current
Skills
Customer Service
Communication Skills
Collaboration & Teamwork
Hard Working
Leadership Skills
Environmental Monitoring
Documentation Review
Cleanroom operations
Process Validation
Computer system validation
HW handling
OS Issues
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE REPRESENTATIVE
TCS Mexico
03.2024 - 05.2024
Validation Technician grade 1
Opciones de Servicio en Mexico SA de CV
03.2019 - 08.2021
Ingenieria informatica -
Centro De Ciencias Exactas E Ingenierías
08.2016 - Current
Validation Technician Grade 056
Intel SA de CV
8 2021 - 12.2023