Eduardo Arias Alba
Guadalajara, Jalisco
Summary
Polite and professional Customer Represantive successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Call Gurus
03.2022 - Current
- Responded to customer calls
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Warm Transfer.
- Appointment Setter
- Respond to customer question and follow up.
General Assistant
03.2021 - 09.2021
- Production and conversion of plastic films to be used as flexible packaging for industrial applications, food and party items load and unload rolls and weigh them take the amount of the weight and paste it make sure the gauge does not move clean machines sweep the work area and keep it clean.
General Assistant
02.2019 - 10.2019
- Jal
- Greeting customers and explaining services provided by the facility managing payments and transactions monitoring functionality of car wash machinery and equpment washing the interior and exteriors of cars by hand, using proper equipment cleaning the car wash facility including taking out trash or removing debris
Appointment Scheduler Agent
AB&TS
09.2018 - 12.2018
- Set up free inspections in storm damage area cold calling outbounds
Appointment Scheduler Agent
07.2018 - 08.2018
- Jal
- Set up free inspections in storm damage area cold calling outbounds
General Assistant
Conver
05.2018 - 06.2018
- Production and conversion of plastic films to be used as flexible packaging for industrial applications, food and party items load and unload rolls and weigh them take the amount of the weight and paste it make sure the gauge does not move clean machines sweep the work area and keep it clean
Customer Service
Alorica
03.2017 - 03.2018
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat
- Provide guidance through the online ordering process
- Address and resolve post-order questions regarding shipping, billing, and delivery
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
- Help as a team lead helping other agents with any questions or if they needed help doing something
- Taking supervisor calls when an angry customer requested to talk to a supervisor
- Gave support to the business campaing for amazon dealing with business accounts
Customer Service
Teleperformance
10.2016 - 12.2016
- Interact with many customers per hour and have a knack for navigating multiple screens while following processes
- Provide clarity to different requests and scenarios such as: understanding electricity rates, contracts vs month to month plans, researching prior account information
- Are multi-taskers, making it efficient and seamless for customers to enroll
- Talk to customers in a manner that makes them feel valued and appreciated during tough situations and great ones too
- Handle various customers from multiple lines of businesses for
- NRG over the phone
- Navigate and Research in an object oriented data environment
- Execute variations of audit checklists against system outputs with 100% accuracy
- Develop understanding of the Reliant invoice formats in order to quickly notice when/if something looks incorrect and escalate accordingly
- Escalate audit exceptions to appropriate business owners for resolution; re-audit if needed
- Conform to a strict daily deadline specific to each task
- Maintain billing timeliness and accuracy
Customer Service, Collections
Alorica
09.2015 - 08.2016
- Collect payments on past due bills
- Create a list of people who have not made payments
- Organize list according to severity of delinquency
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Call customers using telephone
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment
- Review terms of sale or loan documents
- Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Set up repayment plans and new terms of sale
- Record new commitment to repay debt
- Print reports for management
- Purge records from deceased people
Education
Troubleshooting/Computer Repair Computer Keyboarding/Word -
El Camino High School
Mercado, La, CA2012
Skills
- System Documentation
- Quality Control
- Cold Calls
- Schedule Appointments
Timeline
Call Center Representative
Call Gurus
03.2022 - Current
General Assistant
03.2021 - 09.2021
General Assistant
02.2019 - 10.2019
Appointment Scheduler Agent
AB&TS
09.2018 - 12.2018
Appointment Scheduler Agent
07.2018 - 08.2018
General Assistant
Conver
05.2018 - 06.2018
Customer Service
Alorica
03.2017 - 03.2018
Customer Service
Teleperformance
10.2016 - 12.2016
Customer Service, Collections
Alorica
09.2015 - 08.2016
Troubleshooting/Computer Repair Computer Keyboarding/Word -
El Camino High School
Similar Profiles
Pablo Concepcion Fierro SilvaPablo Concepcion Fierro Silva
Sales Agent, Lawer Assistant at The Call GurusSales Agent, Lawer Assistant at The Call Gurus
Jesse AyalaJesse Ayala
Lead Generation at The Call GurusLead Generation at The Call Gurus
Gilberto Nuño RodriguezGilberto Nuño Rodriguez
Campaign Manager at The Call GurusCampaign Manager at The Call Gurus