Edward DiLuca
Miramar
Summary
Dynamic and goal-oriented professional with 25-years of experience in International Hospitality Business, Customer Service, Communicative Skills, and Leadership seeking a position of General Manager to utilize my strong management and strategic thinking skills and make a positive contribution to the further success of the employer
Overview
21
21
years of professional experience
11
11
Certifications
Work History
Regional Director of Operations
MELIA HOTELS INTERNATIONAL
San Jose Del Cabo
07.2021 - Current
- Act as the direct liaison between Hotels and Ascent ownership
- HOA Management
- Manage all business units and departmental budgets
- Liaison with Hotels, Resort, and other third-party managed properties
- Provide guidance to Managers, including but not limited to: hotel operations, reservations delivery, feedback scores, quality assurance scores, sales and marketing techniques, revenue management, etc., and implement Action Plans to achieve a solid return on investment (ROI)
- Responsible for hiring, developing, and managing a team of regional managers that will serve as the primary contacts to the hotels
- Subject matter expert on all brand standards from Marketing Dept, corporate programs, and technology platforms utilized
- Effectively manage escalated Hotel expectations related to reservation contribution, service delivery, etc
- As needed
- Development & acquisitions for the Mexican Pacific region
- Able to perform with minimal supervision, be creative, and think outside of the box in the interest of insuring the success of the brand
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
Managing Director
MELIA HOTELS INTERNATIONAL
San Jose Del Cabo
07.2018 - 01.2020
- Provided effective leadership on the property by setting direction and strategic oversight of the operations of other properties in the region, ensuring alignment of standards and culture of ME Brand
- Built capabilities and drove performance to achieve short and long-term business objectives
- Acted as an Ambassador and key spokesperson for the hotels, nurturing key relationships with the community
- Responsible for maximizing the return on investment to the owner by achieving the objectives of the annual budget, business plan, marketing plan and strategic initiatives in guest service, employee engagement, and profitability
- Responsible for providing the highest quality guest service and product, a positive work environment for all team members and creating and maintaining soulful journey experiences and programs vital to the company culture
General Manager, ME Cabo
MELIA HOTELS INTERNATIONAL
San Jose Del Cabo
10.2016 - 07.2018
- Company Overview: https://www.melia.com/es/hoteles/mexico/los-cabos/me-cabo/index.html
- Grand Opening after major renovation; 182 rooms, two restaurants and the most exclusive Beach Club in Mexico achieving revenues of 19mil USD a year
- Strategic plans implemented have increased bookings to the company's website making ME Cabo the number 1 hotel in the Company achieving production of %57
- Implemented sales programs to ensure increased revenues with local Mexico market
- Managed to increase ADR from $293 to $376 in current year
- Hands on operations strategy to ensure service standards and quality
- Implementation of new position in the company, data base analyst, to ensure our social media strategy was in line with our objective
- Asked to support ME Miami in sales and implementing ideas in order to help position hotel
- Https://www.melia.com/es/hoteles/mexico/los-cabos/me-cabo/index.html
General Manager, Mudo Imperial Resort
MUNDO IMPERIAL
Acapulco
03.2014 - 03.2016
- Grand Opening of 5 Star, 815 room Resort, including 5 Restaurants and 6 bars
- Directed and coordinated the operations teams to ensure optimum operating profits and highest level of guest services
- Guided the preparations of the strategic plans, marketing plans and goals programs
- Oversaw all local and regional sales programs to ensure increased revenues
- Created an operating environment that assured consistent guest satisfaction
- Established and maintained a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
- Ensured good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Corporate Food & Beverage Director
KARISMA GROUP
Cancun
03.2013 - 03.2014
- Company Overview: www.karismahotels.com
- Directed and coordinated the operations teams to ensure optimum operating profits and highest level of guest services
- Guided the preparations of the strategic plans, marketing plans and goals programs
- Analysed operational performance of each providing guidance to Directors to ensure forecasts are achieved
- Inspects operations to resolve problems and to ensure standards are maintained
- Recommended improvements, upgrading and changes needed in individual outlets proposing methods of implementation
- Kept informed on market trends, economic conditions, and advised on possible courses of action
- Oversaw all local and regional sales programs to ensure increased revenues
- Responsible for motivating Directors toward optimal use of inter-hotel sales programs
- Prepared the annual budgets of the department
- Www.karismahotels.com
Hotel Manager, Banyan Tree Angsana Laguna
BANYAN TREE GROUP, SINGAPORE
Phuket
04.2011 - 03.2013
- Involved in the Grand Opening of the most exclusive 5 Star hotel & Beach Club in Bang Tao Bay, Phuket
- Managed a multimillion project to achieve its recognition as the flagship property by the Brand, and to roll out new SOPs and Standardization of Service Culture
- Oversaw and coordinated 5 new Outlet concepts and the Grand Opening procedures
- Provided leadership for the line staff and conducted necessary training
- Performed sales and marketing operations
- Fully involved in Pre-Opening for, Banyan Tree Shanghai
EAM F&B, Banyan Tree Mayakoba
BANYAN TREE GROUP, SINGAPORE
Rivera Maya
08.2008 - 12.2010
- Company Overview: www.banyantree.com
- Supervised a wide range of functions for the Grand Opening of the Banyan Tree Hotel, and contributed to its recognition as Top 11 Hotels in the World by Trip Advisor
- Provided coordination of 264 cross-functional employees ad area managers
- Managed operations related to banquet sales, marketing, front desk, concierge, and reservations
- Ensured full implementation of Banyan Tree standards to achieve compliance of service levels and to exceed the benchmark
- Performed audits for the Brand's other property in Acapulco
- Www.banyantree.com
Director of Food & Beverage, Westin Los Cabos Resort & Spa
STARWOOD HOTELS & RESORTS
San Jose Del Cabo
11.2007 - 08.2008
Director of Food & Beverage, W Hotels
STARWOOD HOTELS & RESORTS
New Orleans
04.2006 - 11.2007
Assistant Director of Food & Beverage
STARWOOD HOTELS & RESORTS
New Jersey
01.2004 - 01.2006
Education
Marketing Analysis - Hospitality Industry
Cornell University
Marketing Planning - Hospitality Industry
Cornell University
Data Gathering and Analysis - Hospitality Industry
Cornell University
Up-Selling Banquets and Special Events - undefined
Las Vegas University
Managing the Bottom Line - undefined
University of Delaware
Selling the Meeting Planner - undefined
University of Massachusetts
Skills
- Global Hospitality Management
- Strategic Planning
- Strategic Marketing
- Strategic Planning
- Team Leadership
- Communicative Skills
- Service Excellence
- Business Development and Management
Workforce planning
Strategic planning and execution
Strategic planning
Cost control
Financial controls implementation
Teamwork and collaboration
Customer relations
Certification
Making Memories, W Hotels, New Orleans, 2006
Professional Recognition
- Service Excellence for Lifetime Loyalty, HotFab Las Vegas, 2003
- Service Promise Champion, Sheraton, NJ, 2005
- Leading Starwood, Executives Club
Summary
Seeking a position of General Manager to utilize strong management and strategic thinking skills and make a positive contribution to the further success of the employer., Energetic and motivated professional offering expertise in International Hospitality Business, Customer Service, Communicative Skills, and Leadership in a variety of hotels and resorts., Accomplished and results-driven leader with high potential in exceeding company's expectations, and raising standards of the service level considerably., Expert in strategic planning and marketing analysis aimed at increasing efficiency of the business., Innovative in coming up with new ideas fostering company's development and success., Invaluable experience in working with the most exclusive hotels and resorts, and involving in their Grand Opening operations and procedures., Well-versed in the various aspects of supply chain management, sales, quality control, and improvement measures which has been proven effective in multimillion projects in previous companies affiliated with., Regarded for the ability to deliver outstanding results with the highest degree of service and professionalism., Strong organizational skills and profound ability to provide sufficient recruitment, training, and coordination of the associates., Outstanding ability to manage issues in the business and strong decision making skills., Excellent communication skills (both written and verbal)., Fluent in English and Spanish; basic in Italian and Portuguese.
Timeline
Regional Director of Operations
MELIA HOTELS INTERNATIONAL
07.2021 - Current
Managing Director
MELIA HOTELS INTERNATIONAL
07.2018 - 01.2020
General Manager, ME Cabo
MELIA HOTELS INTERNATIONAL
10.2016 - 07.2018
General Manager, Mudo Imperial Resort
MUNDO IMPERIAL
03.2014 - 03.2016
Corporate Food & Beverage Director
KARISMA GROUP
03.2013 - 03.2014
Hotel Manager, Banyan Tree Angsana Laguna
BANYAN TREE GROUP, SINGAPORE
04.2011 - 03.2013
EAM F&B, Banyan Tree Mayakoba
BANYAN TREE GROUP, SINGAPORE
08.2008 - 12.2010
Director of Food & Beverage, Westin Los Cabos Resort & Spa
STARWOOD HOTELS & RESORTS
11.2007 - 08.2008
Director of Food & Beverage, W Hotels
STARWOOD HOTELS & RESORTS
04.2006 - 11.2007
Assistant Director of Food & Beverage
STARWOOD HOTELS & RESORTS
01.2004 - 01.2006
Marketing Planning - Hospitality Industry
Cornell University
Data Gathering and Analysis - Hospitality Industry
Cornell University
Up-Selling Banquets and Special Events - undefined
Las Vegas University
Managing the Bottom Line - undefined
University of Delaware
Selling the Meeting Planner - undefined
University of Massachusetts
Marketing Analysis - Hospitality Industry
Cornell University
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