Edward R. Zarramera
Sales Closer
Summary
Developed skills in high-pressure sales environment, focusing on negotiation, communication, and closing deals. Seeking to transition into new field, leveraging expertise in customer relationship management and strategic thinking. Capable of driving results in diverse professional settings. Prepared for high-stakes roles requiring strong negotiation skills and closing deals. Proven ability to drive revenue growth through strategic communication and persuasive techniques. Focused on collaboration and adaptable to changing needs, ensuring team success and achieving results. Skilled in relationship-building, problem-solving, and maintaining client satisfaction.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Sales Closer
Summerscape Destinations
01.2020 - Current
- Implemented CRM software to better track leads and manage client interactions, improving overall organization and time management.
- Monitored competitors'' activities to stay informed on market trends and adjust strategies as needed for continued success.
- Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation, pipeline management, and deal closure rates.
- Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
- Strengthened client relationships through regular follow-ups and timely communication, securing repeat business.
- Expanded market reach by identifying and targeting new business opportunities.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
- Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
- Exceeded quarterly sales goals by 30%.
Front Liner
Vidanta
09.2017 - 01.2020
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Insikt
03.2016 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Junior Graphic Designer
Actimedia Digital
09.2010 - 11.2015
- Assisted senior designers in refining creative concepts for successful advertising campaigns.
- Developed print materials such as brochures, banners, and signs.
- Collaborated with the marketing team to create visually appealing social media content.
- Increased company awareness through the creation of distinctive logo designs and branding elements.
Education
Bachelor of Arts - Graphic Design
IUTIRLA
Venezuela 05.2001 -
Skills
Persuasive Product Showcases
Strategic Sales Planning
Proficient in Addressing Objections
Prospective Client Outreach
Performance Monitoring
Enhancing Communication
Pipeline Optimization
Effective Closing Methods
Customer Engagement
Prioritization and Time Management
In-Depth Product Knowledge
Customer Loyalty Strategies
Timeline
Sales Closer
Summerscape Destinations
01.2020 - Current
Front Liner
Vidanta
09.2017 - 01.2020
Customer Service Representative
Insikt
03.2016 - 07.2017
Junior Graphic Designer
Actimedia Digital
09.2010 - 11.2015
Bachelor of Arts - Graphic Design
IUTIRLA
05.2001 -