Edwin Eduardo Sánchez Escandón

Installation of industrial software MANTEL_082.

• Performed troubleshooting and repaired peripheral devices such as printers, scanners and industrial machines when needed.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
• Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Aerial/Scissor lift operation.
• SQL and Microsoft Access database administration.
• Group Policy, security policy, and Windows Registry key configuration.
• Application development in Microsoft Access (VBA), Power Apps, and Visual Studio (Visual Basic, XAML).
• Achieved a complete domain and user account migration without any production downtime or data loss.
• Achieved infrastructure recovery after malicious attacks in record time.
• Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
• Installed and configured computer systems, networks, and peripherals to optimize operational efficiency.
• Provided technical support via phone, email, and in-person, enhancing user satisfaction through prompt assistance.
• Conducted regular maintenance on IT equipment to prolong lifespan and improve performance reliability.
• Documented troubleshooting procedures and solutions in knowledge base, streamlining future support efforts.
• Collaborated with cross-functional teams to implement system updates and upgrades seamlessly across the organization.
• Trained new staff on IT protocols and best practices, fostering a knowledgeable team environment.
• Monitored network performance using diagnostic tools to identify potential issues proactively before impacting operations.
• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

• Managed inventory systems to ensure accurate tracking of IT equipment and supplies.
• Provided technical support for hardware and software issues to enhance user productivity.
• Coordinated with vendors for procurement of IT resources, streamlining purchasing processes.
• Developed user guides and training materials, facilitating smoother onboarding for new staff.
• Collaborated with cross-functional teams to identify and resolve technology-related challenges.
• Developed clear documentation for IT procedures, contributing to improved knowledge sharing within the department.