Microsoft Office
Edwin Contreras
Virtual Representative
Spokane,Michoacán
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Hardworking Customer Service Representative with 1 year of experience working with credit repair specialists. Trained in project and time management with extensive knowledge of back-office support and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Operations supervisor with 2 years of successful experience in team leadership and management. Recognized consistently for performance excellence and contributions to success in auto warranty industry. Strengths in lead generation and communication backed by training in language arts.
Ambitious Lead Generator offering 4-year history of landing lucrative customers by penetrating competitor territories. Smart and focused with strong track record of remaining composed in high-pressure situations. Expert in Credit repair, Auto-warranty, Real Estate, and invoicing processes.
Overview
2
2
Languages
12
12
years of post-secondary education
5
5
years of professional experience
Work History
Inside Sales Representative
Sellhousenowcash.com
Miami, Florida
Jan.2021 - May.2021
- Completed 200 daily cold calls through MOJO automated dialer and achieved average customer conversion rate of 3%.
- Proposed to purchase property from landlords and discussed technical details to overcome objections and lock in sales.
- Generated leads for sales and rental properties through cold calls, Emails, SMS, and referrals.
Operations Supervisor
Bolt contact center
Morelia, Michoacán
May.2019 - Jan.2021
- Trained and mentored new on-site and remote telemarketers on best practices, communication strategies and performance standards to prospect 2,500 potential customers per week and maintained solid 3% conversion rate out of 500 outbound calls made per day per agent.
- Oversaw daily lead-gen operations, including accuracy and efficiency, Established strategies live, managing and supervising work of 15+ member team.
- Worked directly with management, CEO, and business development department to brainstorm, discuss strategy and mitigate low performance and short staff issues.
Customer Service Representative
Credit repair heroes
San Diego, California
Apr.2018 - May.2019
- Handled 100 calls per week to address customer inquiries, concerns and quality of life
- Used Authorize.net and Zendesk to keep track of client information and orders, update accounts and monitor documents to obtain and relay real-time information.
- Opened new accounts and documented personal, demographic and invoicing information in system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Virtual Assistant
Power ISA
Bothell, Washington
Feb.2016 - Apr.2018
- Used Cloud Fenero CRM to maintain detailed contact logs and account records.
- Managed 1000 outbound calls per week to provide information, schedule appointments and take detailed messages.
- Maximized real estate clerical staff productivity by reorganizing training program and effectively supervise 5 employees to produce appointments via cold calling.
- Established and maintained client rapport by utilizing quality customer service.
Education
High School Diploma -
06.2011 - 08.2015
- Coursework in Language Arts, Tourism Advisor and Computer Systems Admin
Middle School Diploma -
08.2008 - 05.2011
Elementary School Diploma -
08.2002 - 05.2007
Skills
Verbal and written communication
Software
Zendesk
Infusionsoft
Google Sheets
Authorizenet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Representative - Sellhousenowcash.com
Jan.2021 - May.2021
Operations Supervisor - Bolt contact center
May.2019 - Jan.2021
Customer Service Representative - Credit repair heroes
Apr.2018 - May.2019
Virtual Assistant - Power ISA
Feb.2016 - Apr.2018
Planteles CNCDE Y CEIM - High School Diploma,
06.2011 - 08.2015
Isaac Stevens Middle School - Middle School Diploma,
08.2008 - 05.2011
East Valley Elementary School - Elementary School Diploma,
08.2002 - 05.2007
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